Jeffrey Joseph
Sales
Hollywood,FL
Summary
My objective is to seek a position with a growing company where I can apply my experience to increase the company's reputation and profitability. Passion for customer service, excellent leadership skills, and goal orientated are just a few strong traits that I possess to accomplish a goal. I am eager to apply what I know but also learn new ways to help the company grow.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Radio shack
11.2007 - 01.2011
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
JumpStart Supervisor
Iqor
01.2011 - 07.2021
- Assist new and tenure sales agents refine and grow their sales and customer service techniques
- Identify areas for improvement by reviewing agents calls and face to face interactions
- Develop, recommend and monitor corrective and preventive actions
- Prepare reports to communicate outcomes of quality activities
- Assist in creating new roadmap to sales to maximize customer experience.
Sales Supervisor
Iqor
09.2011 - 07.2021
- Manage day to day operations of 15 - 20 sales agents inbound and outbound customer calls related to customer service issues
- Maintain pristine record of customer satisfaction
- Support sale agents staff, by coaching, motivating, monitoring, providing performance and quality feedback along with technical assistance
- Maintain staff attendance and punctuality reports
- Interface with various levels of management, staff and handling customer's complaints
- Conduct meetings and trainings to improve awareness and performance measures
- Recognized as top 5 performing supervisor out of 20
- Help company grow by interviewing new hires
- Provide agents with all tools and knowledge needed to get promoted
- Reading, monitoring and responding to my boss's email
- Answering calls and liaising with clients competently
- Effectively implement directives, policies, and procedures.
Retail Sales Associate
Xfinity
07.2021 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Authorized Dealer
Cellular Sales Verizon
07.2023 - 08.2024
- Implemented cost-saving measures that led to improved profitability without sacrificing quality or customer satisfaction levels.
- Increased client retention rates by offering timely follow-up services and troubleshooting assistance when needed.
- Oversaw and managed implementation activities to adhere to retailer program policies.
- Exceeded sales targets through effective communication and persuasive selling techniques.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL01.2006
Skills
- Proficient at MS Office Suite (Excel, Word, PowerPoint)
- Accustomed to Adobe, ADP, and Oracle software
- Type 50wpm
- Customer Service Management
- Customer Support Operation Functions
- Cross-Selling
- Organizational skills with attention to detail
- Strong problem solving skills
- Knowledge in the operation of standard office equipment (copier, fax, and computer)
- Manage multiple tasks and work at quick, efficient pace
- Excellent verbal and written communication skills
- Able to maintain high level of professionalism
- Customer Service
- Critical Thinking
- Active Listening
- Problem-solving abilities
Timeline
Authorized Dealer
Cellular Sales Verizon
07.2023 - 08.2024
Retail Sales Associate
Xfinity
07.2021 - 08.2023
Sales Supervisor
Iqor
09.2011 - 07.2021
JumpStart Supervisor
Iqor
01.2011 - 07.2021
Assistant Manager
Radio shack
11.2007 - 01.2011
High School Diploma -
Fort Lauderdale High School
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