Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeffrey Katz

Reseda,CA

Summary

Dynamic Service Advisor with a strong work ethic and proven ability to enhance customer satisfaction at Porsche Downtown Los Angeles. Expert in service scheduling and client communication, I foster lasting relationships while effectively managing multiple priorities. Recognized for training new advisors and handling customer complaints with professionalism and care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Advisor

Porsche Downtown Los Angeles
12.2020 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Trained new Service Advisors, sharing best practices for effective communication and problem-solving skills.

Service Advisor

Porsche Beverly Hills
09.2018 - 03.2020
  • Interacted with clients to ensure vehicle was properly maintained.
  • Provided the highest level of customer service to establish long lasting relationships.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Reseda High School
Reseda, CA
06-1992

Skills

  • Customer service
  • Service scheduling
  • Client communication
  • Relationship building
  • Strong work ethic
  • Handling customer complaints

Certification

Certified Porsche Brand Ambassador

Timeline

Service Advisor

Porsche Downtown Los Angeles
12.2020 - Current

Service Advisor

Porsche Beverly Hills
09.2018 - 03.2020

Certified Porsche Brand Ambassador

High School Diploma -

Reseda High School
Jeffrey Katz