Jeffrey Katz
Reseda,CA
Summary
Dynamic Service Advisor with a strong work ethic and proven ability to enhance customer satisfaction at Porsche Downtown Los Angeles. Expert in service scheduling and client communication, I foster lasting relationships while effectively managing multiple priorities. Recognized for training new advisors and handling customer complaints with professionalism and care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Porsche Downtown Los Angeles
12.2020 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Trained new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Porsche Beverly Hills
09.2018 - 03.2020
- Interacted with clients to ensure vehicle was properly maintained.
- Provided the highest level of customer service to establish long lasting relationships.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Reseda High School
Reseda, CA06-1992
Skills
- Customer service
- Service scheduling
- Client communication
- Relationship building
- Strong work ethic
- Handling customer complaints
Certification
Certified Porsche Brand Ambassador
Timeline
Service Advisor
Porsche Downtown Los Angeles
12.2020 - Current
Service Advisor
Porsche Beverly Hills
09.2018 - 03.2020
Certified Porsche Brand Ambassador
High School Diploma -
Reseda High School
Similar Profiles
JADE MONROYJADE MONROY
Supervisor at IHG InterContinental Los Angeles DowntownSupervisor at IHG InterContinental Los Angeles Downtown
ALVIN LARA LANARIAALVIN LARA LANARIA
Charge Nurse at Los Angeles Downtown Medical CenterCharge Nurse at Los Angeles Downtown Medical Center
Narine KeshishianNarine Keshishian
Student Nurse / Nursing Intern at Los Angeles Downtown Medical Center InglesideStudent Nurse / Nursing Intern at Los Angeles Downtown Medical Center Ingleside