Jeffrey Keltto
Fairport,OH
Summary
Dynamic manager with a proven track record in customer service and team leadership. Expertise in streamlining operations and enhancing staff development, driving increased profitability and operational efficiency.
Overview
23
23
years of professional experience
Work History
Manager
Ez-Go Food Mart
Painesville, OH
09.2025 - 05.2026
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on best practices for product handling and store maintenance.
General Manager
Ez-GO Food Mart
Fairport Harbor , Oh
09.2012 - 07.2024
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Developed training programs for staff to enhance customer service and operational efficiency.
- Implemented cost control measures resulting in increased profitability across all store locations.
- Led cross-functional teams to optimize product placement and enhance overall sales performance.
- Oversaw daily operations, ensuring compliance with health regulations and company standards.
- Mentored junior managers, fostering professional growth and effective team collaboration initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Senior Computer Technician
MicroLink
Mentor, OH
06.2003 - 06.2012
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Led installation and configuration of network infrastructure components, enhancing system performance.
- Mentored junior technicians in troubleshooting techniques and best practices, fostering team development.
- Implemented preventive maintenance schedules to minimize downtime and improve operational efficiency.
- Streamlined service request processes, improving response times and overall customer satisfaction ratings.
- Supported end-users with prompt assistance in technical matters, improving overall user satisfaction.
- Enhanced system performance by diagnosing and resolving complex hardware and software issues.
Education
High School Diploma -
Fairport Harding High
Fairport Harbor, OhAssociate Degree in Computer Science -
Remington College
ClevelandSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Ez-Go Food Mart
09.2025 - 05.2026
General Manager
Ez-GO Food Mart
09.2012 - 07.2024
Senior Computer Technician
MicroLink
06.2003 - 06.2012
High School Diploma -
Fairport Harding High
Associate Degree in Computer Science -
Remington College