Jeffrey King
Wilmington,DE
Summary
A successful leader in reducing costs, exceeding revenue goals, improving performance metrics, creating a superior customer experience, and solving complex business problems.
Experienced with client relationship management, policy sales, and regulatory compliance. Utilizes analytical skills to assess risk and tailor insurance solutions. Track record of enhancing client satisfaction through effective communication and service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Licensed Insurance Producer
Property/Casualty Insurance Sales
10.2022 - Current
- Martin Direct Insurance LLC
- GEICO
- State Farm
AVP U.S. Entity Services
Maples Fiduciary
06.2022 - 10.2022
- Managed the Service of Process function for all U.S. Entities.
- Managed the Mail-Forwarding Process for all U.S. Entities.
Fulfillment Manager
The Corporation Trust Company (Wolters Kluwer)
04.2021 - 04.2022
- Managed twelve specialists filing legal documents with the State of Delaware.
- Improved the quality rating from 97.6% to 98.7%
Business Analyst II-Enhanced Root Cause
JPMorgan Chase & Co.
08.2018 - 04.2021
- Led a team of four research analysts focused on reducing credit card complaints.
- Recommended several implemented ideas to reduce complaints in partner premium rewards marketing
Program Manager/Account Manager
DuPont/Dow-DuPont
10.2011 - 08.2018
- Developed a metric-driven call center environment utilizing Salesforce.com, CMS, and Avaya Service Observe.
Sales/Lease Consultant
Porter Automotive Group
12.2010 - 10.2011
Owner/Operator
King Enterprises, LLC t/a Top Dog
01.2006 - 01.2011
- Owned and operated a successful seasonal fast food restaurant.
Collections Representative
Sallie Mae
11.2009 - 04.2010
- Collected 30 day delinquent student loan accounts. Exceeded the team average consistently and achieved incentive-level performance.
Various team leadership and project management roles
MBNA America
03.1996 - 03.2005
- Managed the metrics goals of an offsite center during a large portfolio acquisition.
- Designed and managed a leadership training program that is still being used in Europe.
Education
Bachelor of Arts (B.A.) - Marketing Management
Goldey-Beacom College
05.1995
Skills
- Insurance sales expertise
- Client relationship management
- Client service
- Insurance product expertise
- Policy analysis
- Policy management
- Client retention
Certification
Property and Casualty, Life, Health in DE, PA, MD, NJ
Languages
English
Native or Bilingual
Timeline
Licensed Insurance Producer
Property/Casualty Insurance Sales
10.2022 - Current
AVP U.S. Entity Services
Maples Fiduciary
06.2022 - 10.2022
Fulfillment Manager
The Corporation Trust Company (Wolters Kluwer)
04.2021 - 04.2022
Business Analyst II-Enhanced Root Cause
JPMorgan Chase & Co.
08.2018 - 04.2021
Program Manager/Account Manager
DuPont/Dow-DuPont
10.2011 - 08.2018
Sales/Lease Consultant
Porter Automotive Group
12.2010 - 10.2011
Collections Representative
Sallie Mae
11.2009 - 04.2010
Owner/Operator
King Enterprises, LLC t/a Top Dog
01.2006 - 01.2011
Various team leadership and project management roles
MBNA America
03.1996 - 03.2005
Bachelor of Arts (B.A.) - Marketing Management
Goldey-Beacom College
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