Jeffrey Knight
Newton,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Patient Financial Representative
Atrius Health
West Roxbury, MA
01.2025 - Current
- Assisted patients with billing inquiries and payment options.
- Managed patient information using electronic health record systems.
- Collaborated with healthcare providers to verify insurance coverage.
- Provided support in resolving patient account discrepancies efficiently.
- Maintained accurate records of patient interactions and transactions.
- Explained payment requirements, accepted payment methods and billing procedures.
- Helped customers understand and fill out applicable forms.
Receptionist
Elara Caring
Newton
02.2024 - 08.2024
- Processed patient information accurately using electronic health record systems.
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted patients with inquiries, ensuring seamless communication between healthcare providers and clients.
- Maintained organized patient records, enhancing retrieval efficiency for medical staff.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Returns Processor
Amazon
Lewisburg, PA
11.2022 - 03.2023
- Processed customer returns efficiently, ensuring accurate inventory management and timely restocking.
- Utilized Amazon's proprietary software to track and manage return shipments effectively.
- Collaborated with cross-functional teams to resolve customer inquiries related to return policies and procedures.
- Conducted quality assessments on returned items, identifying issues and documenting findings for review.
- Assisted in training new staff on return processing protocols and best practices for efficiency.
- Streamlined return workflows, leading to improved turnaround times for processing returns.
- Developed standard operating procedures to standardize processes and improve consistency across the team.
Solar Energy Consultant
Pink Energy
Harrisburg, PA
06.2022 - 09.2022
- Advised clients on solar energy solutions to optimize energy consumption and reduce costs.
- Conducted site assessments to evaluate the feasibility of solar installations for residential properties.
- Developed customized proposals outlining system specifications, financial savings, and environmental benefits.
- Collaborated with engineering teams to ensure accurate system design and installation processes.
- Educated clients on solar technology and financing options to facilitate informed decision-making.
Pharmacy Technician
Providence Hospital and Medical Center
Anchorage, AK
04.2018 - 04.2022
- Compounded and dispensed medications accurately, ensuring patient safety and adherence to protocols.
- Assisted pharmacists in reviewing prescriptions for accuracy and potential drug interactions.
- Maintained inventory levels, coordinating with suppliers to ensure timely restocking of essential medications.
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy department.
- Developed training materials for staff on updated pharmaceutical products and safety practices.
- Collaborated with healthcare teams to optimize patient care through effective medication management strategies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
13P - MLRS Specialist
US Army
Fort Sill, OK
07.2010 - 07.2013
- Managed cross-functional teams to ensure successful execution of strategic missions.
- Led operational readiness initiatives, enhancing training programs for personnel and equipment.
- Analyzed performance data to identify trends, driving adjustments to improve mission outcomes.
- Oversaw compliance with safety regulations, ensuring a secure environment for all personnel involved.
Education
High School Diploma -
Houston High School
Houston, AK05-2010
Skills
- HIPAA compliance
- Time management expertise
- Insurance verification
- Strong analytical skills
- Software navigation
- Customer service
- Verbal and written communication
- Conflict resolution
- Data entry proficiency
- Microsoft Office (Excel, Word, Outlook)
Timeline
Patient Financial Representative
Atrius Health
01.2025 - Current
Receptionist
Elara Caring
02.2024 - 08.2024
Customer Returns Processor
Amazon
11.2022 - 03.2023
Solar Energy Consultant
Pink Energy
06.2022 - 09.2022
Pharmacy Technician
Providence Hospital and Medical Center
04.2018 - 04.2022
13P - MLRS Specialist
US Army
07.2010 - 07.2013
High School Diploma -
Houston High School