Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Jeffrey Lee Earnest

New Bloomfield,PA

Summary

Dynamic and dedicated professional with extensive experience in customer service and computer support, notably at MindSpring Internet. Proven ability to enhance team performance through quality mentoring and innovative solutions. Skilled in patient care and emergency response, committed to delivering exceptional support and ensuring client satisfaction. Seeking to leverage expertise in a full-time role.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Caregiver

Parental Care Giver
New Bloomfield, USA
11.2016 - 08.2023
  • I returned from Acapulco to New Bloomfield, PA, to be my parents' full-time caregiver, in order to keep them from being put in a nursing home.
  • My parents have since passed away and I am looking for full-time gainful employment.
  • I enjoyed working forklift, tow motor, crane, and various material handling machinery in the past with Kinney Shoes and Masland’s Carpets in Carlisle.
  • I am skilled at Computer Support, Customer Service, and Quality Mentoring.
  • I am in excellent health and bodily condition for my age.

Support Mentor

Just Been Paid, Click Paid, Profit Clicking
Acapulco, Mexico
03.2003 - 06.2016
  • I was offered a position to monitor 3 international corporations’ support and service based in Acapulco, MX.
  • I moved to Acapulco and worked from my beach condo for 13 years.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking Support Employees progress.
  • Updated and maintained databases with current information.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Senior Support Technician

MindSpring Internet
Atlanta, USA
09.1996 - 07.2001
  • In May 1999, I headed a group of senior support technicians from MindSpring’s 5 national call centers in Atlanta, Dallas, Harrisburg, Pheonix, and Seattle, to form our 'Quality Mentoring Team'
  • Our team monitored employee telephone calls and emails from our 3,000,000 + nationwide customers in order to hone our employee’s skills to create what we coined as giving 'WOW Support'

Internet Support Technician

PSINet Inc.
New Cumberland, USA
12.1995 - 09.1996
  • Company Overview: PSINet networked the Pentagon, White House & Senate/House of Representatives
  • PSINet opened a national call center beside the New Cumberland Army Depot
  • I performed tech support calls and emails for all PSINet's Microsoft Windows and Apple Macintosh computer customers.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Assisted in the development and updating of technical documentation and support guides.

Owner - Sales - Installer

Perry Satellite Systems
New Bloomfield, PA
01.1986 - 01.1992
  • I sold, serviced & installed 8-12 foot Home TVRO Satellite Systems
  • That endeavor lasted until 1992 when the cable companies scrambled the satellite feeds making it necessary to purchase and subscribe to cable TV services using TVRO satellite system descramblers

Forklift Operator, Pole Truck Operator, Overhead Crane Operator

Masland’s Carpet Factory
Carlisle, USA
09.1978 - 09.1983
  • I worked full-time at Masland’s while attending full-time trade school at the Electronics Institute. I graduated with an Associate’s Degree in Electronics and Computer Technology.

Carpenter’s Helper and Construction Site Forklift Material Handler

Fox & Jacobs Construction
Carrolton, USA
06.1978 - 09.1978
  • I performed basic Carpenters Skills as outlined in the basic floor plans blueprints.
  • I used Forklifts to move large skids of materials for the Carpenters Crews and Clean Up of work sites.

Annex and Dock Forklift & Tow Motor Operator

Kinney Shoe Factory
Carlisle, USA
06.1977 - 10.1977
  • I pulled raw shoe materials from storage racks. I loaded them into trailers to be shipped to the factory for shoe parts assembly and final shipping.

Education

Associate’s Degree - Electronics & Computer Technology

Electronics Institute
Harrisburg, PA
07.1983

High School Diploma - Vocational

West Perry High School
Elliottsburg, PA
01.1977

Skills

  • Patient care
  • Medication management
  • Emergency response
  • Mobility assistance
  • Health monitoring
  • Customer service
  • Computer support
  • Internet support

Personal Information

Date of Birth: 12/31/59

Certification

  • Microsoft Certified Professional
  • Macintosh Certified Professional

Timeline

Caregiver

Parental Care Giver
11.2016 - 08.2023

Support Mentor

Just Been Paid, Click Paid, Profit Clicking
03.2003 - 06.2016

Senior Support Technician

MindSpring Internet
09.1996 - 07.2001

Internet Support Technician

PSINet Inc.
12.1995 - 09.1996

Owner - Sales - Installer

Perry Satellite Systems
01.1986 - 01.1992

Forklift Operator, Pole Truck Operator, Overhead Crane Operator

Masland’s Carpet Factory
09.1978 - 09.1983

Carpenter’s Helper and Construction Site Forklift Material Handler

Fox & Jacobs Construction
06.1978 - 09.1978

Annex and Dock Forklift & Tow Motor Operator

Kinney Shoe Factory
06.1977 - 10.1977

Associate’s Degree - Electronics & Computer Technology

Electronics Institute

High School Diploma - Vocational

West Perry High School
Jeffrey Lee Earnest