Jeffrey Lee Earnest
New Bloomfield,PA
Summary
Dynamic and dedicated professional with extensive experience in customer service and computer support, notably at MindSpring Internet. Proven ability to enhance team performance through quality mentoring and innovative solutions. Skilled in patient care and emergency response, committed to delivering exceptional support and ensuring client satisfaction. Seeking to leverage expertise in a full-time role.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Caregiver
Parental Care Giver
New Bloomfield, USA
11.2016 - 08.2023
- I returned from Acapulco to New Bloomfield, PA, to be my parents' full-time caregiver, in order to keep them from being put in a nursing home.
- My parents have since passed away and I am looking for full-time gainful employment.
- I enjoyed working forklift, tow motor, crane, and various material handling machinery in the past with Kinney Shoes and Masland’s Carpets in Carlisle.
- I am skilled at Computer Support, Customer Service, and Quality Mentoring.
- I am in excellent health and bodily condition for my age.
Support Mentor
Just Been Paid, Click Paid, Profit Clicking
Acapulco, Mexico
03.2003 - 06.2016
- I was offered a position to monitor 3 international corporations’ support and service based in Acapulco, MX.
- I moved to Acapulco and worked from my beach condo for 13 years.
- Managed administrative program tasks such as taking attendance, updating logs and tracking Support Employees progress.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Senior Support Technician
MindSpring Internet
Atlanta, USA
09.1996 - 07.2001
- In May 1999, I headed a group of senior support technicians from MindSpring’s 5 national call centers in Atlanta, Dallas, Harrisburg, Pheonix, and Seattle, to form our 'Quality Mentoring Team'
- Our team monitored employee telephone calls and emails from our 3,000,000 + nationwide customers in order to hone our employee’s skills to create what we coined as giving 'WOW Support'
Internet Support Technician
PSINet Inc.
New Cumberland, USA
12.1995 - 09.1996
- Company Overview: PSINet networked the Pentagon, White House & Senate/House of Representatives
- PSINet opened a national call center beside the New Cumberland Army Depot
- I performed tech support calls and emails for all PSINet's Microsoft Windows and Apple Macintosh computer customers.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Assisted in the development and updating of technical documentation and support guides.
Owner - Sales - Installer
Perry Satellite Systems
New Bloomfield, PA
01.1986 - 01.1992
- I sold, serviced & installed 8-12 foot Home TVRO Satellite Systems
- That endeavor lasted until 1992 when the cable companies scrambled the satellite feeds making it necessary to purchase and subscribe to cable TV services using TVRO satellite system descramblers
Forklift Operator, Pole Truck Operator, Overhead Crane Operator
Masland’s Carpet Factory
Carlisle, USA
09.1978 - 09.1983
- I worked full-time at Masland’s while attending full-time trade school at the Electronics Institute. I graduated with an Associate’s Degree in Electronics and Computer Technology.
Carpenter’s Helper and Construction Site Forklift Material Handler
Fox & Jacobs Construction
Carrolton, USA
06.1978 - 09.1978
- I performed basic Carpenters Skills as outlined in the basic floor plans blueprints.
- I used Forklifts to move large skids of materials for the Carpenters Crews and Clean Up of work sites.
Annex and Dock Forklift & Tow Motor Operator
Kinney Shoe Factory
Carlisle, USA
06.1977 - 10.1977
- I pulled raw shoe materials from storage racks. I loaded them into trailers to be shipped to the factory for shoe parts assembly and final shipping.
Education
Associate’s Degree - Electronics & Computer Technology
Electronics Institute
Harrisburg, PA07.1983
High School Diploma - Vocational
West Perry High School
Elliottsburg, PA01.1977
Skills
- Patient care
- Medication management
- Emergency response
- Mobility assistance
- Health monitoring
- Customer service
- Computer support
- Internet support
Personal Information
Date of Birth: 12/31/59
Certification
- Microsoft Certified Professional
- Macintosh Certified Professional
Timeline
Caregiver
Parental Care Giver
11.2016 - 08.2023
Support Mentor
Just Been Paid, Click Paid, Profit Clicking
03.2003 - 06.2016
Senior Support Technician
MindSpring Internet
09.1996 - 07.2001
Internet Support Technician
PSINet Inc.
12.1995 - 09.1996
Owner - Sales - Installer
Perry Satellite Systems
01.1986 - 01.1992
Forklift Operator, Pole Truck Operator, Overhead Crane Operator
Masland’s Carpet Factory
09.1978 - 09.1983
Carpenter’s Helper and Construction Site Forklift Material Handler
Fox & Jacobs Construction
06.1978 - 09.1978
Annex and Dock Forklift & Tow Motor Operator
Kinney Shoe Factory
06.1977 - 10.1977
Associate’s Degree - Electronics & Computer Technology
Electronics Institute
High School Diploma - Vocational
West Perry High School
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