Jeffrey Libby
SOMERSWORTH,NH
Summary
Dynamic and dedicated professional with a clean driving record and exceptional customer service skills, honed at P. Gagnon & Son Inc. Proven ability to optimize delivery routes, ensuring timely and efficient service. Strong problem-solving capabilities and a commitment to safety, fostering positive relationships with clients and enhancing overall satisfaction.
Overview
21
21
years of professional experience
Work History
Driver
P. Gagnon & Son Inc
South Berwick, ME
11.2016 - Current
- Operated various vehicle types to ensure timely deliveries across multiple regions.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Coordinated with dispatch to optimize delivery routes and schedules for efficiency.
- Managed documentation including delivery slips, invoices, and logs for accurate reporting.
- Trained new drivers on safety protocols and company policies to enhance team performance.
- Resolved customer inquiries regarding delivery status to ensure satisfaction and loyalty.
- Maintained communication with team members to streamline operations and address issues promptly.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Firefighter
Town of Berwick
Berwick, ME
07.2005 - 12.2016
- Responded rapidly to emergency calls, ensuring timely assistance and safety of community members.
- Conducted fire prevention inspections, identifying hazards and educating residents on safety protocols.
- Operated firefighting equipment and tools effectively during emergency situations, maintaining operational readiness.
- Collaborated with team members during drills and training exercises, enhancing teamwork and response strategies.
- Maintained equipment and apparatus in optimal condition through regular checks and servicing procedures.
- Assisted in community outreach programs, promoting fire safety awareness among local residents and schools.
- Participated in post-incident analysis, contributing insights for improving response tactics and procedures.
- Mentored junior firefighters, sharing knowledge on techniques and best practices for effective firefighting operations.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
- Enhanced community safety by conducting regular fire safety inspections and identifying potential hazards.
- Collaborated with law enforcement and other emergency services during large-scale emergencies for coordinated response efforts.
- Facilitated stress management workshops for fire department personnel, enhancing overall team resilience and mental health.
- Engaged in continuous professional development through advanced firefighting and rescue training courses.
- Optimized response times to emergency calls by analyzing and adjusting deployment strategies.
- Reduced property damage from fires with quick and strategic firefighting tactics.
- Assisted in development of emergency response plans for local businesses, strengthening community preparedness.
Education
High School Diploma -
Noble High School
North Berwick, MESkills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
City and non-city driving
Customer rapport
Appointment scheduling
Attention to detail
Team building
Friendly and outgoing
Timeline
Driver
P. Gagnon & Son Inc
11.2016 - Current
Firefighter
Town of Berwick
07.2005 - 12.2016
High School Diploma -
Noble High School