Jeffrey Mccormick
Waco,TX
Overview
2
2
years of professional experience
Work History
front desk agent
Elevate waco
76701
- I provided knowledge of leasing requirements to potential residents, as well as knowing the property inside and out to provide accurate details of what potential and current residents needed to know
- We also provided recommendations of baylor activities and knowledge of Waco such as places to visit, study, eat, and hangout.
Front Desk Supervisor
Hilton
Waco, TX
04.2023 - 07.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk agent / night auditor
hilton waco
Waco
08.2022 - 04.2023
- I relayed information to guests along with providing customer service
- Also preforming large system requirements for the night process inculding financial and system rquirements
- Along with rolling over the system for the next day
- We also posses knowledge of the entire building and the ammenities it has
- We also provide knowledge on shuttle services along with internet, food recommendations, and sight seeing properties in Waco.
Education
Computer Science
tstc
Waco, TXSkills
- Customer service
- Food service
- Communication skills
- Computer literacy
- Guest services
- Microsoft excel
- Documentation review
- Microsoft word
- Leadership
Timeline
Front Desk Supervisor
Hilton
04.2023 - 07.2024
Front Desk agent / night auditor
hilton waco
08.2022 - 04.2023
front desk agent
Elevate waco
Computer Science
tstc