Jeffrey Mcnish

• Promptly responded to customer inquiries via phone, email or in person.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Answered phone calls and responded to questions and concerns.
• Developed strong relationships with customers by providing exceptional customer service.
• Handled telephone inquiries regarding appointments and work in process.
• Resolved customer complaints in an efficient and courteous manner.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Greeted customers and addressed their needs in a professional manner.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Calculated materials, supplies and labor costs to develop estimates and prepare work orders.

Owner operator responsible for handling all paperwork, safety docs,log books, audits, and keeping up with maintenance on truck and trailer to ensure costly breakdowns did not occur. I exercised strong time management and this ensured customer satisfaction.

Responsible for all store logistics, store inventory, mechanics, sales and marketing and employee growth and development