Corey Morgan
Arlington,WA
Summary
With a proven track record at RV Country, I excel in operational efficiency and customer service, driving revenue growth and fostering positive relations. My expertise in parts ordering and labor management, coupled with a knack for enhancing service standards, has consistently elevated departmental performance.
Overview
13
13
years of professional experience
Work History
Service and Parts Manager
RV Country
02.2023 - Current
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
Service and Parts Manager
RV Country
09.2022 - 02.2023
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Improved sales results through close collaboration with the sales department on product promotions.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
Delivery Manager
RV Country
12.2019 - 09.2022
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Service Advisor
RV Country
06.2019 - 12.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promptly responded to inquiries and requests from prospective customers.
Service Advisor
Lazydays R.V. Center
01.2018 - 05.2019
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Parts Associate
Holiday World RV
11.2014 - 12.2017
- Assisted customers with identifying correct parts for their vehicles, utilizing product knowledge and catalog resources.
- Developed expertise in various automotive systems, becoming a trusted resource for colleagues seeking advice on specific parts or repairs.
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Resolved customer complaints professionally, resulting in increased loyalty among previously dissatisfied clients.
Porter
Camping World
08.2013 - 01.2014
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained building exteriors for professional, clean presentation standards.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Detail Associate
Camping World
07.2011 - 08.2013
- Handled delicate surfaces carefully during the cleaning process, preventing damage or unnecessary wear on vehicles'' materials.
- Contributed to increased business reputation through exceptional attention to detail in all aspects of vehicle care.
- Developed strong relationships with clients, cultivating repeat business through excellent customer service and personalized care for their vehicles.
- Washed cars and trucks daily for auto dealership.
Education
Diploma -
Libertyville Highschool
Libertyville, IL06.2012
Skills
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
- Service scheduling
- Facility maintenance
- Warranty administration
- Industry networking
- Ordering parts
- Customer service
Timeline
Service and Parts Manager
RV Country
02.2023 - Current
Service and Parts Manager
RV Country
09.2022 - 02.2023
Delivery Manager
RV Country
12.2019 - 09.2022
Service Advisor
RV Country
06.2019 - 12.2019
Service Advisor
Lazydays R.V. Center
01.2018 - 05.2019
Parts Associate
Holiday World RV
11.2014 - 12.2017
Porter
Camping World
08.2013 - 01.2014
Detail Associate
Camping World
07.2011 - 08.2013
Diploma -
Libertyville Highschool
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