Jedidiah Zabala
Burns
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
Work History
Service and Parts Manager
Malheur Machinery
Hines, OR
02.2018 - Current
- Oversaw daily operations of service department, ensuring timely completion of repairs and maintenance.
- Managed inventory levels for parts, optimizing stock availability and reducing lead times.
- Developed and implemented training programs for new technicians, enhancing team skills and performance.
- Streamlined service processes to improve efficiency and customer satisfaction ratings.
- Collaborated with sales teams to align parts availability with customer demand and sales forecasts.
- Analyzed service metrics to identify trends, driving strategic improvements in workflow management.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Streamlined inventory management processes for improved organization and reduced waste.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in a large number of manufacturers of equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Parts Counter Person
S&S Equipment
Hines, OR
10.2017 - 02.2018
- Processed customer orders efficiently, ensuring accurate inventory management and timely fulfillment.
- Assisted customers in identifying and selecting appropriate parts, enhancing overall service quality.
- Maintained organized stockroom, optimizing space utilization for improved accessibility of parts.
- Collaborated with team members to streamline order processing workflows, reducing turnaround time.
- Implemented best practices for inventory control, resulting in enhanced accuracy and reduced waste.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers' needs.
- Helped increase overall sales by cross-selling related items based on customers' specific needs or vehicle requirements.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Service Technician
S&S Equipment
Hines, OR
02.2017 - 10.2017
- Diagnosed and repaired heavy machinery, ensuring optimal performance and reliability.
- Conducted routine maintenance on equipment, enhancing lifespan and reducing downtime.
- Collaborated with team members to troubleshoot complex mechanical issues efficiently.
- Utilized diagnostic tools and software to identify system malfunctions accurately.
- Implemented process improvements that streamlined repair workflows and increased efficiency.
- Developed service documentation to standardize procedures and enhance knowledge sharing.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
Automotive Instructor
Burns High School
Burns, OR
11.2016 - 01.2017
- Developed curriculum focused on automotive theory and hands-on skills.
- Instructed diverse student groups in automotive technology concepts and practices.
- Facilitated practical lab sessions, emphasizing safety protocols and equipment usage.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Mentored students in advanced automotive repair techniques, fostering independent problem-solving skills.
- Implemented innovative teaching methods to enhance student engagement and understanding of complex topics.
- Collaborated with industry professionals to align curriculum with current automotive trends and technologies.
- Organized workshops and demonstrations, showcasing emerging tools and systems in the automotive field.
- Monitored student progress throughout each module using formative assessments designed to gauge comprehension levels.
- Implemented safety protocols in the workshop setting, reducing accidents and injuries among students.
- Utilized various teaching strategies such as lectures, demonstrations, group work, and individual projects to engage students in active learning experiences.
- Evaluated student performance through practical assessments, leading to targeted feedback and increased knowledge retention.
- Developed strong rapport with students through consistent communication, fostering a positive learning environment.
- Tailored instructional methods to accommodate diverse learner needs, promoting inclusive education for all students.
- Enhanced student understanding of automotive systems by incorporating hands-on activities and real-world examples.
- Prepared lesson plans and class curricula to meet instructional targets.
- Created an organized classroom space equipped with relevant tools and resources for effective instruction in automotive mechanics.
- Collaborated with fellow instructors to develop comprehensive lesson plans, resulting in improved course offerings and student outcomes.
- Planned experiential learning activities like car repair simulations to enhance student engagement and skill development.
- Built relationships with local automotive companies, creating opportunities for guest speakers and field trips that enriched the curriculum.
- Supervised and monitored students' use of tools and equipment.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
Education
Associate of Science - Automotive And Diesel Repair
WyoTech
Laramie, WY03-2000
High School Diploma -
Burns High School
Burns, OR06-1999
Skills
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
- Task delegation
- Service scheduling
- Facility maintenance
- Cost reduction
- Warranty administration
- Ordering parts
- Forklift operation
- Purchasing strategies
- Invoice processing
- Inventory restocking
- Inventory management
- Inventory auditing
- Vendor relations
- Purchasing oversight
- Parts documentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Computer skills
- Effective communication
- Professional and courteous
- Scheduling and coordinating
- Self motivation
Timeline
Service and Parts Manager
Malheur Machinery
02.2018 - Current
Parts Counter Person
S&S Equipment
10.2017 - 02.2018
Service Technician
S&S Equipment
02.2017 - 10.2017
Automotive Instructor
Burns High School
11.2016 - 01.2017
Associate of Science - Automotive And Diesel Repair
WyoTech
High School Diploma -
Burns High School