Jeffrey Mincey
Bronx
Summary
Dynamic and results-driven professional with 9 years of experience in managing client accounts and building strong client relationships. Proven track record as an Account Manager at Allied Universal, excelling in staff development, operational efficiency, and achieving financial goals. Seeking Manager role to leverage expertise in team leadership, problem-solving, and customer service excellence.
Overview
11
11
years of professional experience
Work History
Account Manager
Allied Universal
02.2024 - Current
- Achieved financial and operational targets while providing high-quality customer service that enhanced client satisfaction.
- Cultivated and maintained strong relationships with clients and employees, facilitating effective account management and efficient problem-solving.
- Managed daily operations of assigned accounts, overseeing staff recruitment, training, and management to ensure seamless service delivery.
Bartender Shift Manager
4West lounge
New York
04.2025 - 06.2026
- Managed bartending staff during shifts to ensure high service standards.
- Trained new employees on cocktail preparation and customer service techniques.
- Developed drink menus based on seasonal ingredients and customer preferences.
Asst. Client Portfolio Manager
Allied Universal
09.2022 - 02.2024
- Ensured compliance with contractual, client, and regulatory requirements by promptly reviewing and addressing reports from accrediting and regulatory agencies.
- Cultivated strong relationships with clients and employees, coordinating support services to align with financial and operational goals while ensuring quality customer service.
- Monitored and analyzed security-related information to identify issues, guided policy development, and evaluated effectiveness of security programs.
Bank Supervisor
Allied Universal
06.2019 - 09.2022
- Reviewed requirements, staffing levels, and training documents to ensure contract compliance, facilitating effective communication with client management.
- Conducted employee training sessions to align with contractual standards, assessing comprehension and reinforcing adherence to training requirements.
- Reviewed daily sign-in sheets, web check-ins, and weekly payroll worksheets to process payroll accurately, coordinating with relevant offices for timely submission.
Up Scale Officer (USO)
Allied Universal
10.2018 - 06.2019
- Conducted security patrols on foot and by vehicle, identifying and addressing security concerns and safety hazards to maintain a secure environment.
- Investigated incidents and suspicious activities, preparing detailed reports to support security operations and ensure compliance with client requirements.
- Facilitated access for authorized personnel and monitored property entrances and exits to prevent unauthorized access and protect assets.
Loss Prevention
Nordstrom Rack
09.2016 - 07.2018
- Conducted building security audits to identify and mitigate risks, enhancing overall safety.
- Assisted in internal and external theft prevention cases, aiding loss reduction efforts.
- Assisted customers and employees by addressing their concerns, enhancing overall satisfaction. by providing assistance and ensuring a secure environment.
Retail Sales Associate
Nordstrom Rack
09.2015 - 09.2016
- Delivered customer service and facilitated friendly checkouts, improving overall shopping experience.
- Educated customers on promotional events and loyalty programs, driving customer engagement and sales.
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using the point-of-sale system.
Education
High School Diploma - General Education
Plantation High School
Pierce College
Skills
- Account management
- Customer relationship management
- Financial analysis
- Compliance auditing
- Customer service excellence
- Upselling
- Attention to Detail
- Conflict Resolution
- Time Management
- Fast-Paced Multitasking
- Team Collaboration
- Communication
- Opening and Closing Duties
- Cash handling systems
- Food & Beverage Service
Timeline
Bartender Shift Manager
4West lounge
04.2025 - 06.2026
Account Manager
Allied Universal
02.2024 - Current
Asst. Client Portfolio Manager
Allied Universal
09.2022 - 02.2024
Bank Supervisor
Allied Universal
06.2019 - 09.2022
Up Scale Officer (USO)
Allied Universal
10.2018 - 06.2019
Loss Prevention
Nordstrom Rack
09.2016 - 07.2018
Retail Sales Associate
Nordstrom Rack
09.2015 - 09.2016
High School Diploma - General Education
Plantation High School
Pierce College