Jeffrey Moya
Pottstown,PA
Summary
Dynamic customer service professional with experience at Home Depot, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and active listening. Skilled in CRM software and data entry, consistently delivering high-quality support and fostering team collaboration to improve service delivery.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Pottstown, PA
09.2025 - Current
- Resolved customer inquiries using CRM software, enhancing satisfaction and retention.
- Assisted in training new team members on customer service protocols and best practices.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Provided timely solutions to customer issues, ensuring high-quality support and responsiveness.
- Maintained accurate records of customer interactions to support follow-up actions and reporting needs.
- Adapted quickly to changes in product knowledge, improving response accuracy for customer requests.
Forklift Operator
Amazon
Pittston, PA
08.2024 - 09.2025
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure compliance with safety standards.
- Loaded and unloaded goods from trucks, ensuring accurate placement in designated areas.
- Collaborated with team members to maintain inventory accuracy and streamline operations.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Adapted quickly to changing priorities and tasks in a fast-paced environment.
Sales Associate
Lowe's
Hazleton, PA
07.2023 - 06.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of store promotions and sales to effectively communicate with customers.
- Organized merchandise displays to maximize visual appeal and encourage purchases.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experience.
- Collaborated with team members to maintain a clean and safe shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Automotive Engineering
Universal Technical Institute
Exton, PA12-2026
High School Diploma -
Hazleton Area Career Center
Hazleton, PA06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Payment processing
- Scheduling
Certification
- EHS - Environmental Health and Safety Professional
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Home Depot
09.2025 - Current
Forklift Operator
Amazon
08.2024 - 09.2025
Sales Associate
Lowe's
07.2023 - 06.2024
No Degree - Automotive Engineering
Universal Technical Institute
High School Diploma -
Hazleton Area Career Center