Jeffrey Muench
Queen Creek
Summary
Dynamic professional, excelling in effective communication and logical reasoning. Adept at multitasking and situational awareness to maintain safety, and providing optimal solutions and satisfaction.
Overview
14
14
years of professional experience
Work History
Owner/Agent
American Family Insurance
01.2025 - Current
- Train and motivate employees to perform daily business functions.
- Consult with customers to assess needs and propose optimal solutions.
- Manage day-to-day business operations.
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Establish foundational processes for business operations.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- De-escalate and resolve customer complaints with punctual, polite, and professional service.
Sales Associate
Spencers Tv & Appliance
05.2018 - 12.2024
- Assisted customers in finding and purchasing home appliances and electronics, providing product knowledge, and completing sales orders.
- Responsibilities include administrative tasks, maintaining customer satisfaction, and following company policies and procedures.
- Conduct follow-up with customers after a service or purchase to ensure satisfaction and address any outstanding issues.
- Actively engage with customers to understand their needs, offer product information, and guide them through the purchase process.
- Work a flexible schedule, including regular attendance, and perform physical tasks such as lifting. A positive attitude and the ability to work well as part of a team.
Conductor
BNSF Railroad
07.2011 - 05.2018
- Responsible for the safe, overall operation of a freight train, which includes coordinating movements, inspecting equipment, communicating with the engineer and dispatchers, and ensuring compliance with all rules and regulations
- Collaborate with crew members to ensure safety and understanding of the tasks to be completed.
- Orchestrate the movement of trains, cars, and crew members in an expedited manner to ensure maximized results and safety.
- Required extensive physical fitness, the ability to work in various weather conditions and schedules (including nights and weekends), and involves time away from home
- Prepared forms, required reports, switch lists, and train orders daily.
- Inspected locomotives and rail cars for necessary maintenance before, during, and after long routes and for regular maintenance requirements.
- Signaled crew members, utilizing hand or flag signals, radio communications, and lanterns.
Education
No Degree - Criminal Justice
Erie Community College
Buffalo, NYSkills
- Effective communication
- Logical reasoning
- Attention to detail
- Integrity
- Community awareness and strong empathy
- Multi-Tasking
- Situational awareness
- Physical ability
Timeline
Owner/Agent
American Family Insurance
01.2025 - Current
Sales Associate
Spencers Tv & Appliance
05.2018 - 12.2024
Conductor
BNSF Railroad
07.2011 - 05.2018
No Degree - Criminal Justice
Erie Community College
Similar Profiles
Raven BlackburnRaven Blackburn
Associate Community & Social Impact Specialist at AMERICAN FAMILY INSURANCEAssociate Community & Social Impact Specialist at AMERICAN FAMILY INSURANCE
Michelle StoufferMichelle Stouffer
Claims Care Center Representative at American Family InsuranceClaims Care Center Representative at American Family Insurance
Shavahn BoyleShavahn Boyle
Senior Customer Service & Sales Representative, Customer Care Center at American Family InsuranceSenior Customer Service & Sales Representative, Customer Care Center at American Family Insurance
Michael PoreeMichael Poree
BHT III /Mental Health Counselor at Terros HealthBHT III /Mental Health Counselor at Terros Health
Benjamin BallardBenjamin Ballard
Registered Nurse at Desert EndoscopyRegistered Nurse at Desert Endoscopy