Jeffrey Mullis
Gastonia,NC
Summary
Accomplished Automotive Technician and Shop Foreman with extensive experience at Bridgestone Americas, specializing in diagnostics and vehicle system repairs. Recognized for consistently enhancing customer satisfaction through strong relationship-building skills. Proven ability to lead teams and streamline operations, aiming to elevate service quality and efficiency in future roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Automotive Technician
Bridgestone Americas
Charlotte, NC
04.2018 - 09.2024
- Maintenance, diagnostic, and repairs to various vehicles and their systems
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Attended technical training courses when available to increase knowledge base.
Automotive Technician
Direct Automotive Distributing
Monroe, NC
08.2016 - 04.2018
- Evaluated, repaired and aligned vehicle suspensions.
- Planned work procedures using charts, technical manuals and experience.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Shop Foreman
Hans Autoparts
Matthews, NC
06.2008 - 08.2016
- Rebuilt injection pumps, turbochargers, and injectors.
- Ran various machining equipment to produce and fine-tune products to customer satisfaction.
- Handled emails and phone calls of existing and prospective customers to ensure quality and troubleshoot concerns.
- Completed all preventative maintenance and repairs on tools and equipment
- Oversaw the warehouse and production area to ensure the promptness of shipments.
- Wrote manuals and operational procedures for the entire remanufacturing team.
Education
High School Diploma -
West Stanly High School
Oakboro, NC06-2022
Skills
- Customer service and satisfaction
- Product receiving, stocking, and returns
- Courtesy inspection
- Alignments experience
- Ticket writing
- Electrical failure repairs
- EPA requirements
- Quality assurance inspections
- Diagnostic
Certification
- Catmaster gold level All-tarrain technician A501551
- ASE A4 Steering ans suspension ASE-5700-6200
- ASE A5 Brakes ASE-5700-6200
- ASE A6 Electrical systems ASE-5700-6200
- ASE A7 Heating, cooling, and ventilation ASE-5700-6200
- EPA609 Hvac refridgerant handling and disposal
Timeline
Automotive Technician
Bridgestone Americas
04.2018 - 09.2024
Automotive Technician
Direct Automotive Distributing
08.2016 - 04.2018
Shop Foreman
Hans Autoparts
06.2008 - 08.2016
High School Diploma -
West Stanly High School