Jeffrey Norris
Gordon,GA
Summary
Dynamic Pharmacy Services Manager at Angus Lake Healthcare with a proven track record in accounts reconciliation and customer relationship management. Expert in optimizing delivery coordination and enhancing service processes, resulting in improved customer satisfaction. Adept at managing multiple priorities while maintaining compliance and accuracy in billing and collections.
Overview
16
16
years of professional experience
Work History
Pharmacy Services Manager
Angus Lake Healthcare
Gordon, Ga
08.2025 - Current
- Direct daily pharmacy operations in collaboration with licensed pharmacists and support staff
- Manage high-volume inbound phone and email inquiries regarding prescriptions, billing, and delivery timelines
- Coordinate daily delivery schedules to ensure timely and accurate fulfillment of medications
- Resolve patient and caregiver concerns related to billing, pharmacy transitions, and assisted living onboarding
- Maintain compliance with pharmacy procedures while delivering high-quality customer service
- Collaborated with medical staff to improve service processes and workflows.
- Resolved customer complaints in a timely manner.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed customer billing statements for accuracy prior to release.
- Ensured compliance with applicable laws and regulations related to services provided.
- Facilitated communication between the service department and other company divisions.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Utilized technology to streamline service operations and improve customer experience.
Delivery Driver
Angus Lake Transport
Gordon, Ga
04.2020 - Current
- Delivered medications to assisted living facilities across the state
- Verified deliveries through scanning and documentation procedures
- Provided professional, courteous service while answering medication-related questions
- Navigated delivery routes efficiently to meet customer needs.
- Maintained accurate records of deliveries and vehicle mileage.
- Assisted customers with inquiries and resolved delivery issues promptly.
- Collaborated with team members to optimize delivery schedules effectively.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Accounts Receivable Manager
Angus Lake Healthcare
Gordon, Ga
05.2021 - 08.2025
- Oversaw billing and collections for healthcare and pharmacy accounts
- Reduced past-due balances by proactively contacting customers and negotiating payment solutions
- Posted and reconciled payments with a high degree of accuracy.
- Served as primary point of contact for billing inquiries, pharmacy refills, and order status requests
- Collaborated with pharmacy and delivery teams to resolve account discrepancies
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Maintained accurate records of all accounts receivable transactions.
- Generated monthly statements for clients outlining their current balances due.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Researched disputed invoice items for resolution of payment delays.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Monitored delinquent accounts and initiated collection efforts as needed.
- Generated financial statements and reports detailing accounts receivable status.
Automobile & Small Engine Mechanic
Norris Automotive
Toomsboro, GA
01.2010 - 01.2020
- Diagnosed and repaired automobiles and small engines
- Communicated repair needs, timelines, and cost estimates to customers
- Managed parts ordering and inventory
- Conducted routine maintenance on lawn mowers, generators, and other small engines.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Provided exceptional customer service by explaining repairs and maintenance needs clearly.
- Kept detailed records of repairs, parts used, and customer interactions for reference.
Education
Bachelor of Arts - Political Science
Georgia College And State University
Milledgeville, GAAssociates of Arts - Criminal Justice
Georgia Military College
Milledgeville, GASkills
- Accounts reconciliation
- Customer relationship management
- Delivery coordination
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Multiple priorities management
- Billing management
- Collection strategies
- Financial reconciliation
- Accounts analysis
- Invoice processing
- AR reporting
- Research skills
- Financial records and reporting
- Active listening
- Multitasking capacity
- Invoice statements
- Accounts receivable
- Collections experience
- Statement preparation
- Account analysis
- Asset management
- Financial information systems
Timeline
Pharmacy Services Manager
Angus Lake Healthcare
08.2025 - Current
Accounts Receivable Manager
Angus Lake Healthcare
05.2021 - 08.2025
Delivery Driver
Angus Lake Transport
04.2020 - Current
Automobile & Small Engine Mechanic
Norris Automotive
01.2010 - 01.2020
Bachelor of Arts - Political Science
Georgia College And State University
Associates of Arts - Criminal Justice
Georgia Military College