Jeffrey Olcott

Duties Include:
• Assign Chauffeurs,
• Assign Vehicles,
• Manage chauffeur movement,
• Prepare assignments for following shift,
• check airport arrivals,
• prepare maps,
• assist chauffeurs,
• prepare next day schedule,
• Maintain vehicle inventory
• Mechanical IQ (for decision making)
• Ability to think/process information on the fly
• Ability to multi-task
• Understanding of airport operations
• Customer service skills for chauffeurs and customers
• Carry out typical office tasks
• Good telephone voice and etiquette

• Customer service skills for reservations when handling overflow
• Alerted chauffeurs of road and weather hazards in real time to accomplish multiple days without driver accidents.
• Accurately and efficiently responded to over 100 daily phone calls.
• Supervised driver dispatching, route planning and vehicle tracking for over 60 chauffeurs on any given day
• Streamlined communication processes by implementing a centralized dispatch system for enhanced efficiency and response times.
• Improved customer satisfaction by providing timely and accurate information to service technicians and clients.
• Reduced operational costs through efficient route planning, optimizing travel time and fuel consumption.
• Implemented performance tracking systems to monitor key metrics, enabling continuous improvement of dispatch operations.
• Assisted in resolving customer complaints and grievances.

• Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
• Developed new promotional strategies to increase customer base and market share, promoting rewards programs and product efficiency through diverse channels.
• Ran daily reports to assess performance and make proactive adjustments.
• Cross-trained in every store role to maximize operational knowledge.

• Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
• Inspected and moved products to designated areas in warehouse.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Counted and stocked merchandise as specified by inventory control log.
• Scanned container labels to verify contents and determine target destination using RF scanners.
• Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
• Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
• Manually lifted materials weighing up to 100 pounds on regular basis.

• Removed trash and dropped food items regularly to keep workspaces neat and clean.
• Maintained order and cleanliness of work areas in conformance with health codes..
• Ensured positive customer dining experiences, executing effective quality assurance practices.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Mitigated health risks and reduced safety hazards. Prepared drink items consistently, created cleaning schedules, restocked items and sanitized equipment to adhere to health department standards.