Jeffrey Ovalle
San Antonio
Summary
I am a very productive person and strive do better myself as an employee on a daily basis. In my current role I was moved up to a level 2 before partners that were in the same roles, years before me.
Overview
15
15
years of professional experience
Work History
FMCC Dispatcher 2
HEB Grocery Store
San Antonio
01.2020 - Current
- Coordinated with other dispatchers to ensure efficient delivery schedules were met
- Developed strategies for improving efficiency within the dispatch department.
- Maintained logs of all incoming calls and assigned tasks.
- Participated in team meetings discussing changes in procedures or processes.
- Customer service/communication
- Accept phone calls, web tickets, and email from Partners and other users reporting issues with Store Facility equipment and/or services.
- Actively work to resolve reported issues prior to escalation, using documentation and system knowledge
- Coordinate and dispatch repair work with either internal Partners or external vendors
- Communicate status of pending and current service requests; relays information to and from service providers; keeps careful records of all updates and transactions
- Resolved customer complaints related to service issues or delays.
Certified Lead/Specialist
HEB Grocery Store
San Antonio
08.2010 - 03.2020
- Utilize effective time management skills to coordinate and oversee Department set-up.
- Conduct inventory and financial analysis to grow sales/reduce shrink year over year
- Provide excellent customer service to internal partners and customers.
- Served as Department Lead in Manager’s absence and ensured staff and the department upheld internal and overall H.E.B. standards on an ongoing basis.
- Train all partners on proper procedures to ensure productive environment & technical expertise on various internal systems (SRS, MSI, PAW, FSR, FPP, OLO:EOM)
H-E-B To You E-commerce Temp.
HEB Grocery Store
San Antonio
06.2019 - 12.2019
- Dispatched driver to stores to ensure that customers’ orders were delivered on time.
- Handled driver issues and maintained great rapport with drivers to build relationships with them.
- Multitasking between dispatching, text messages, and phone calls from drivers and stores.
Mobile Team Temp.
HEB Grocery Store
San Antonio
06.2013 - 10.2013
- Tested the mobile app to find faults in the application to ensure a smooth launch of application.
- Developed and executed test scenarios to identify defects and negative test app functionalities using HP Application Lifecycle Management.
- Assisted in developing Troubleshooting QRGs for product launch.
Education
Bachelor of Science - Business
University of The Incarnate Word
San Antonio, TX12-2016
Skills
Familiar with SRS, Finnet, OLO, OEM, SRS, BI, and Handheld symbol
Strong software and hardware skills, including Microsoft Office Suit, Linux, also familiar with Java and Html
Demonstrated leadership and people management skills
Strong oral and written communication skills coupled with excellent work ethic
Timeline
FMCC Dispatcher 2
HEB Grocery Store
01.2020 - Current
H-E-B To You E-commerce Temp.
HEB Grocery Store
06.2019 - 12.2019
Mobile Team Temp.
HEB Grocery Store
06.2013 - 10.2013
Certified Lead/Specialist
HEB Grocery Store
08.2010 - 03.2020
Bachelor of Science - Business
University of The Incarnate Word