JEFFREY PANELLA

Norwood,MA

Summary

Client-facing technology and business development professional with experience supporting executives, leading discovery conversations, and translating complex technical concepts into clear business value. Known for strong communication, ownership mindset, and operating effectively in fast-paced, high-stakes environments.

Overview

years of professional experience

Work History

IT Support Manager / Client Solutions Lead

J6 Capital Management

12.2021 - Current

Primary client-facing technical advisor to the CEO and executive leadership team.
Led discovery conversations to identify operational gaps and translate needs into actionable solutions.
Supported executive meetings, presentations, and client engagements with high professionalism.
Acted as escalation point for time-sensitive issues, strengthening executive trust and relationships.

Founder / Operations & Growth Lead

Family-Owned Food Business

12.2018 - Current

Played a key role in launching and scaling multiple sandwich shop locations.
Supported early-stage business development, customer acquisition, and local outreach.
Worked directly with customers daily, developing persuasion, upselling, and objection-handling skills.
Managed vendors, staff coordination, and day-to-day operations in a high-volume environment.

Executive IT Support Specialist / Client-Facing Technical Advisor

Facebook

12.2017 - 12.2021

Supported senior executives with white-glove technical and operational support.
Communicated technical recommendations clearly to non-technical stakeholders.
Facilitated executive meetings, presentations, and A/V-enabled demonstrations.

Education

Bachelor of Science - Business Administration

Suffolk University

Boston, Massachusetts, MA

Master of Science - Business

Boston College

Chestnut Hill, MA

Skills

Sales Development
Discovery & Qualification
Client Communication
Executive Support

Solution Framing
Objection Handling
CRM & Pipeline Coordination
Cross-Functional Collaboration

Timeline