Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEFFREY PANOZZO

Thornton,IL

Summary


Experienced with developing and delivering technical training programs. Utilizes strong communication skills to simplify complex concepts and engage learners. Track record of fostering collaborative learning environment and adapting to evolving training needs.

Overview

16
16
years of professional experience

Work History

Technical Trainer

ProvenIT
06.2017 - Current
  • Factory certify Technicians on office products from Canon, Toshiba, and Xerox.
  • Support IT helpdesk with training and troubleshooting assistance.
  • Evaluating student classroom performance


  • Created and Instructed numerous in-house training seminars.
  • Provide expert level troubleshooting to Field Technicians.
  • Increased team efficiency by providing targeted training on specific models and hardware troubleshooting.
  • Stay up-to-date with industry trends, attending conferences and webinars to ensure relevant information was incorporated into training materials.
  • Manage cloud communication for all of our OEM's.
  • Develop strong relationships with external vendors to ensure we receive assistance when needed.


Field Supervisor/Production Specialist

Proven Business Systems
01.2010 - 06.2017
  • Service and maintain high speed production printing devices for high demand accounts.


  • Monitored employee performance for compliance with regulations and policies.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Assist technicians with complex issues and troubleshooting scenarios.
  • Work closely with IT department to resolve complex printing and networking issues.
  • Responsible for maintaining technician car stock.


Education

Associate of Applied Science - Computer Electronics Engineering Technology

ITT Technical Institute
Orland Park, IL
01.2008

Skills

  • Proficient in conveying information
  • Coaching and mentoring
  • Constructive outlook
  • Task prioritization
  • Skilled in educational program design
  • Critical thinking
  • Expertise in customer relations
  • Interpersonal dynamics management
  • Original idea generation
  • Performance assessment
  • Experienced with Windows 11, 10, and 7
  • Proficient in Microsoft Office suite

Timeline

Technical Trainer

ProvenIT
06.2017 - Current

Field Supervisor/Production Specialist

Proven Business Systems
01.2010 - 06.2017

Associate of Applied Science - Computer Electronics Engineering Technology

ITT Technical Institute

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