Jeffrey Paveleck
Downers Grove,Illinois
Summary
Insightful Key Account Manager offering 37 years of hands-on experience maintaining relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
37
37
years of professional experience
Work History
Account Manager, Inside Sales
JohnsByrne Company
Niles, Illinois
07.2005 - Current
- Supported company owner sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and existing customers.
- Communicated with repeat customers to build long-term relationships, and identified needs of customers promptly and efficiently.
- Collaborated with marketing and development departments for effective sales.
- Resolved customer complaints regarding sales and service in an efficient and timely manner to ensure customer satisfaction levels remained high.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Self-Employed Field Service Representative
UGA/Association Field Services
Lombard, IL
02.2005 - 06.2005
- Set appointments through extensive cold calling &conducted in-home sales presentations, with focus on one-call closing.
- Enrolled new clients and helped design individual health insurance plans to meet their lifestyle and budgetary needs.
- Obtained State of Illinois health & life insurance producer's license.
Freelance Consultant
Resource Partners Group
Hoffman Estates, Illinois
11.2004 - 02.2005
- Member of seven-person team responsible for producing a feasibility study for the customer service all center at a major direct-selling corporation.
- Responsibilities included operation analysis interviewing, time & motion studies, extensive internet research, collaboration with team to complete final report.
Project Manager
Capps Digital Imaging
Chicago, IL
09.2001 - 10.2004
- Oversaw the production of digitally retouched assets for client advertising agency (Leo Burnett USA) from inception to final release, including project plan, budget and timeline management.
- Maintained active project billings in excess of $1.1 million per month.
- Identified and promoted production workflow efficiencies that ensured superior quality and timeliness of pre-press deliverables.
- Provided clear communication of project requirements to production staff.
- Exhibited high level of professionalism and attention to detail.
Account Representative
AGT/Seven Worldwide
Chicago, IL
01.1987 - 07.2001
- Serviced & educated customers, with sales in excess of $1.3 million annually.
- Effectively communicated with, organized & managed production staffs through successful completion of projects.
- Proactively generated new business & accounts from existing client agencies.
Education
Bachelor of Arts - Business Management
Northern Illinois University
Dekalb, IL12-1986
Skills
- Account Management
- Client Support
- Packaging Print Product Expert
- Customer Service Management
Affiliations
- All things family
- Singing
- Golf
Timeline
Account Manager, Inside Sales
JohnsByrne Company
07.2005 - Current
Self-Employed Field Service Representative
UGA/Association Field Services
02.2005 - 06.2005
Freelance Consultant
Resource Partners Group
11.2004 - 02.2005
Project Manager
Capps Digital Imaging
09.2001 - 10.2004
Account Representative
AGT/Seven Worldwide
01.1987 - 07.2001
Bachelor of Arts - Business Management
Northern Illinois University
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