Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Payne

Chickasha

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly.

Overview

2
2
years of professional experience

Work History

Information Technology Specialist

Freelancer
09.2024 - Current
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Implemented and maintained virtual private networks.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Identified and resolved network congestion issues and bottlenecks.
  • Diagnosed and executed resolution for network and server issues.

System Support Analyst

Apex Systems
07.2024 - 09.2024
  • Trained end-users on new software applications, enhancing productivity and overall user experience.
  • Implemented effective security measures to safeguard sensitive data and prevent unauthorized access.
  • Effectively communicated complex technical concepts to non-technical staff members for better understanding of IT processes.
  • Provided exceptional technical support, addressing user concerns efficiently and professionally.
  • Administered user accounts effectively, providing appropriate access levels based on organizational roles.
  • Continuously researched emerging technologies to stay abreast of industry trends and best practices.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Information Technology Intern

Canadian Valley Technology Center
08.2023 - 05.2024
  • Installed and configured software and hardware.
  • Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
  • . Provided exceptional support during peak times by effectively prioritizing and managing multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Contributed to development of knowledge base for IT support, reducing resolution times for common issues.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.

Education

No Degree - Computer Information Systems

Canadian Valley Technology Center
Chickasha, OK
05-2024

GED - General Studies

Welch Public Schools
Welch
09-2021

Skills

  • Technical issue resolution
  • Analytical problem-solving
  • Risk management experience
  • User support services
  • Installation of hardware components
  • Proficient in virtualization technologies
  • Cybersecurity expertise
  • Technical assistance
  • Client support
  • Application setup
  • Network troubleshooting
  • Technical application support

Timeline

Information Technology Specialist

Freelancer
09.2024 - Current

System Support Analyst

Apex Systems
07.2024 - 09.2024

Information Technology Intern

Canadian Valley Technology Center
08.2023 - 05.2024

No Degree - Computer Information Systems

Canadian Valley Technology Center

GED - General Studies

Welch Public Schools

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Jeffrey Payne