Marcos Perez
Miami
Summary
Dedicated and hardworking IT Specialist with U.S. Army experience and Active Secret Clearance, seeking a challenging position where I can apply my technical expertise, customer service background, and strong work ethic. Eager to contribute to a company's success while continuing to develop my professional skills.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
United States Army
04.2024 - Current
- Provide technical support to military personnel, ensuring computer systems, hardware, and networks operate efficiently
- Install, configure, and maintain both classified and unclassified systems in compliance with security protocols
- Monitor and enhance network performance and cybersecurity posture to protect sensitive military data
- Collaborate with cross-functional teams to diagnose and resolve system issues in high-pressure environments
- Maintain detailed documentation and logs for incident response, system upgrades, and security audits
Uber Driver
Self-Employed
02.2023 - 04.2024
- Operated independently to provide safe and efficient transportation to passengers throughout the Miami area
- Maintained a 5-star customer service rating by ensuring passenger comfort, clear communication, and on-time arrivals
- Managed navigation, route optimization, and real-time adjustments based on traffic and passenger requests
- Ensured vehicle maintenance and cleanliness to provide a professional customer experience
- Developed time management and interpersonal skills through daily customer interactions and self-scheduling
Delivery Driver
Amazon
09.2022 - 01.2023
- Delivered packages to residential and business locations, ensuring adherence to delivery schedules
- Consistently met or exceeded delivery performance metrics and maintained a strong safety record
- Provided courteous service and communicated effectively with customers to ensure satisfaction
- Coordinated with logistics teams to optimize delivery routes and resolve delivery-related issues
Retail Associate
BJ's Wholesale Club
07.2019 - 09.2022
- Assisted diverse customers with purchases, returns, and inquiries while maintaining a customer-first approach
- Operated equipment such as forklifts and balers to move merchandise and organize inventory
- Supported store operations through inventory management, product rotation, and store maintenance
- Collaborated with team members to streamline daily operations and enhance customer experience
- Processed incoming shipments and ensured accurate product placement within departments
Education
Information Technology Specialist - IT Network Security
United States Army
04-2024
Associate of Science - Aviation
ADF Airways
Miami, FL05-2023
High School Diploma -
Everglades Preparatory Academy
01.2018
Skills
- Active Directory
- Agile Methodologies
- CI/CD Pipelines
- Communication Skills
- Computer Skills
- DNS Configuration & Management
- Help Desk & End User Support
- IT Systems & Network Administration
- LAN Installation & Troubleshooting
- Military Operations & Protocols
- Project Planning & Execution
- Software Troubleshooting
- Technical Support & Issue Resolution
- VMware Administration
- Web Services Integration
- Windows OS & Server Management
- Multitasking & Time Management
Security Clearance
Active Secret Clearance
Timeline
Information Technology Specialist
United States Army
04.2024 - Current
Uber Driver
Self-Employed
02.2023 - 04.2024
Delivery Driver
Amazon
09.2022 - 01.2023
Retail Associate
BJ's Wholesale Club
07.2019 - 09.2022
Information Technology Specialist - IT Network Security
United States Army
Associate of Science - Aviation
ADF Airways
High School Diploma -
Everglades Preparatory Academy