Summary
Overview
Work History
Education
Skills
Security Clearance
Timeline
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Marcos Perez

Miami

Summary

Dedicated and hardworking IT Specialist with U.S. Army experience and Active Secret Clearance, seeking a challenging position where I can apply my technical expertise, customer service background, and strong work ethic. Eager to contribute to a company's success while continuing to develop my professional skills.

Overview

6
6
years of professional experience

Work History

Information Technology Specialist

United States Army
04.2024 - Current
  • Provide technical support to military personnel, ensuring computer systems, hardware, and networks operate efficiently
  • Install, configure, and maintain both classified and unclassified systems in compliance with security protocols
  • Monitor and enhance network performance and cybersecurity posture to protect sensitive military data
  • Collaborate with cross-functional teams to diagnose and resolve system issues in high-pressure environments
  • Maintain detailed documentation and logs for incident response, system upgrades, and security audits

Uber Driver

Self-Employed
02.2023 - 04.2024
  • Operated independently to provide safe and efficient transportation to passengers throughout the Miami area
  • Maintained a 5-star customer service rating by ensuring passenger comfort, clear communication, and on-time arrivals
  • Managed navigation, route optimization, and real-time adjustments based on traffic and passenger requests
  • Ensured vehicle maintenance and cleanliness to provide a professional customer experience
  • Developed time management and interpersonal skills through daily customer interactions and self-scheduling

Delivery Driver

Amazon
09.2022 - 01.2023
  • Delivered packages to residential and business locations, ensuring adherence to delivery schedules
  • Consistently met or exceeded delivery performance metrics and maintained a strong safety record
  • Provided courteous service and communicated effectively with customers to ensure satisfaction
  • Coordinated with logistics teams to optimize delivery routes and resolve delivery-related issues

Retail Associate

BJ's Wholesale Club
07.2019 - 09.2022
  • Assisted diverse customers with purchases, returns, and inquiries while maintaining a customer-first approach
  • Operated equipment such as forklifts and balers to move merchandise and organize inventory
  • Supported store operations through inventory management, product rotation, and store maintenance
  • Collaborated with team members to streamline daily operations and enhance customer experience
  • Processed incoming shipments and ensured accurate product placement within departments

Education

Information Technology Specialist - IT Network Security

United States Army
04-2024

Associate of Science - Aviation

ADF Airways
Miami, FL
05-2023

High School Diploma -

Everglades Preparatory Academy
01.2018

Skills

  • Active Directory
  • Agile Methodologies
  • CI/CD Pipelines
  • Communication Skills
  • Computer Skills
  • DNS Configuration & Management
  • Help Desk & End User Support
  • IT Systems & Network Administration
  • LAN Installation & Troubleshooting
  • Military Operations & Protocols
  • Project Planning & Execution
  • Software Troubleshooting
  • Technical Support & Issue Resolution
  • VMware Administration
  • Web Services Integration
  • Windows OS & Server Management
  • Multitasking & Time Management

Security Clearance

Active Secret Clearance

Timeline

Information Technology Specialist

United States Army
04.2024 - Current

Uber Driver

Self-Employed
02.2023 - 04.2024

Delivery Driver

Amazon
09.2022 - 01.2023

Retail Associate

BJ's Wholesale Club
07.2019 - 09.2022

Information Technology Specialist - IT Network Security

United States Army

Associate of Science - Aviation

ADF Airways

High School Diploma -

Everglades Preparatory Academy
Marcos Perez