Jeffrey Peralta Rosales
Summary
Dynamic professional with a proven track record in customer service and brand awareness, honed at companies like Target. Excelled in resolving customer complaints, enhancing satisfaction, and training new hires, showcasing strong communicative skills and a focused determination. Adept at prioritizing work and learning quickly, ready to take on greater responsibilities and drive results.
Overview
6
6
years of professional experience
Work History
General Merchandise Expert
Target
09.2022 - Current
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Received new stock and input values into computer system.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Demonstrated flexibility with work hours.
- Picked and packed order items.
- Trained other new hires with an accurate and proper manner.
- Kept a positive attitude with guests and colleagues.
Customer Service Manager
Cub Foods
01.2021 - 08.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs.
- Followed through with client requests to resolve problems.
- Built professional relationships with various colleagues and customers.
- Reported all resolved customer complaints with my immediate superior and talked over any future improvements to keep customers satisfaction a priority.
- Securely handled cash tills and input cash amounts into a spread sheet at the end of every closing shift.
- Assisted all other personnel with any inquiries or issues regarding the POS system or customer complaints.
Food Server
Catrinas Cerveza & Mexican Grill
10.2018 - 01.2020
- Cultivated warm relationships with regular customers.
- Greeted guests warmly to foster welcoming environment.
- Adhered to health and safety standards while handling food and beverages.
- Addressed and handled customer complaints in polite and professional manner.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Remained focused, calm and professional during peak rush hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Cristo Rey Jesuit High School
2924 4th Ave S, Minneapolis, MN 5540806.2022
Skills
- Brand Awareness
- Problem Solver
- Focused and Determined
- Communicative
- New Hire Training
- Work Prioritization
- Customer Service
- Fast Learner
- Willing to take greater responsibilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Merchandise Expert
Target
09.2022 - Current
Customer Service Manager
Cub Foods
01.2021 - 08.2022
Food Server
Catrinas Cerveza & Mexican Grill
10.2018 - 01.2020
High School Diploma -
Cristo Rey Jesuit High School