Jeffrey Pitts
11940 Jasper ST Unit 258 Commerce City,CO
Summary
Experienced operations and transportation professional with 20+ years in the aviation, rail, and rental industries. Proven ability to lead teams, improve operational efficiency, and ensure compliance with safety standards. Adept at training, coaching, and coordinating teams in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Ramp Station Trainer
Southwest Airlines
Denver, CO
05.2025 - Current
- Train employees in safe baggage handling and ramp procedures.
- Provide instruction on gate lead, zone assist, and gate assist.
- Ensure adherence to safety in adverse weather conditions.
- Train on Push Tow.
- Organize hands-on demonstrations of equipment usage and safety protocols for new hires.
- Advised supervisors regarding proper techniques for coaching new employees.
Ramp Agent
Southwest Airlines
Denver, CO
09.2024 - Current
- Marshal aircraft, operate ground support equipment, and manage cargo loading.
- Ensure weight and balance compliance during baggage handling.
- Performed pre-flight checklist.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
Transportation Supervisor
Denver Transit Operators
Denver, CO
04.2023 - 06.2024
- Supervised rail operators to ensure safety and service compliance.
- Conducted ride-along, delivered feedback, and addressed performance issues.
- Trained staff in safety, operations, and customer service.
- Investigated rail accidents.
- Monitored train-handling performance and provided feedback to ensure FRA safety compliance.
- Prepared reports summarizing transportation activities, such as delays and overshooting platforms.
Locomotive Engineer
Denver Transit Operators
Denver, CO
06.2018 - 04.2023
- Operated commuter trains per federal and company standards.
- Conducted safety inspections and maintained schedule adherence.
- Managed communications, made announcements, and handled emergencies.
- Managed the safe operation of the train by monitoring track switches and signal lights.
- Reported all delays or mechanical problems encountered during shifts to dispatch.
Zone Merchandise Supervisor
Walmart
Denver, CO
08.2011 - 06.2018
- Maintained accurate records of store inventories
- Oversaw inventory and profitability across multiple departments.
- Developed and implemented merchandising strategies to increase sales volume.
- Performed weekly audits of merchandise displays and stock levels in stores.
- Collaborated with design teams on product packaging designs that appeal to target customers.
Operations Manager
DTAG Rental Car
Denver, CO
06.2010 - 08.2011
- Oversaw daily rental operations and enhanced customer interactions for improved service delivery.
- Tracked fleet inventory to ensure optimal availability and performance.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
City Station Manager
National Alamo Car Rental
Denver, CO
06.2004 - 06.2010
- Managed a team of 40, ensuring compliance with company policies and customer satisfaction.
- Conducted inspections and performance reviews to uphold operational standards.
- Enforced policies to maintain high levels of customer service and compliance.
Lead Distribution Agent
National Alamo Car Rental
Denver, CO
08.1996 - 06.2004
- Coordinated fleet readiness and customer service satisfaction.
- Handled vehicle inventory and inspection processes.
Ramp Service Coordinator
Frontier Airlines
Denver, CO
07.2000 - 09.2001
- Directed aircraft to gates, operated tugs, and assisted with de-icing.
- Loaded/unloaded luggage, and ensured service readiness.
Education
High School Diploma -
South High School
Denver, CO01.1998
Skills
- Employee training
- Safety compliance
- Ground support equipment
- Baggage handling
- Weight balance management
- Performance evaluation
Timeline
Ramp Station Trainer
Southwest Airlines
05.2025 - Current
Ramp Agent
Southwest Airlines
09.2024 - Current
Transportation Supervisor
Denver Transit Operators
04.2023 - 06.2024
Locomotive Engineer
Denver Transit Operators
06.2018 - 04.2023
Zone Merchandise Supervisor
Walmart
08.2011 - 06.2018
Operations Manager
DTAG Rental Car
06.2010 - 08.2011
City Station Manager
National Alamo Car Rental
06.2004 - 06.2010
Ramp Service Coordinator
Frontier Airlines
07.2000 - 09.2001
Lead Distribution Agent
National Alamo Car Rental
08.1996 - 06.2004
High School Diploma -
South High School
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