Jeffrey Pond
West Jordan,UT
Summary
Dynamic leader with a proven track record at Rhino Laundry & Dry Cleaning, enhancing regional sales through strategic planning and sales leadership. Excelled in building customer relationships and expanding territories, achieving significant market share growth. Skilled in account management and team development, demonstrating exceptional deal-closing abilities and fostering a culture of success.
Overview
20
20
years of professional experience
Work History
Regional Sales Manger
Rhino Laundry & Dry Cleaning
06.2023 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Sales Associate
Brady Plus
05.2010 - 06.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Driver Supervisor
FedEx Ground
01.2008 - 05.2010
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
Cisco Systems Customer Support
Convergys
01.2006 - 05.2008
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
Church Resresntative
LDS Church
02.2004 - 01.2006
- Provided support for grieving families through funeral planning assistance, bereavement counseling, and follow-up care visits.
- Assisted pastoral staff in providing spiritual counseling and guidance to congregation members in need.
- Enhanced worship experience for congregants by coordinating with musicians, speakers, and service leaders.
- Enhanced church''s reputation within the local community by participating in outreach initiatives and service projects.
Education
GED -
Bingham High School
South Jordan, UTAssociate of Science - Business Administration And Management
Salt Lake Community College
Salt Lake City, UT01.2009
Skills
- Sales Leadership
- Customer Service
- Strategic Planning
- Business development and planning
- Sales expertise
- Deal Closing
- Account Management
- Territory expansion
Timeline
Regional Sales Manger
Rhino Laundry & Dry Cleaning
06.2023 - Current
Sales Associate
Brady Plus
05.2010 - 06.2023
Driver Supervisor
FedEx Ground
01.2008 - 05.2010
Cisco Systems Customer Support
Convergys
01.2006 - 05.2008
Church Resresntative
LDS Church
02.2004 - 01.2006
GED -
Bingham High School
Associate of Science - Business Administration And Management
Salt Lake Community College