Jeffrey Potts

• Assisted in training new staff on operational procedures and safety protocols.
• Supported daily operations by organizing workflow and ensuring task completion.
• Collaborated with team members to maintain a clean and safe working environment.
• Monitored inventory levels, reporting shortages to supervisors for timely replenishment.
• Adapted quickly to new tools and processes, enhancing personal efficiency in tasks.
• Resolved minor equipment issues, minimizing downtime during peak hours of operation.
• Maintained accurate records of daily activities and completed tasks for management review.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Promoted to EMS team leader. As team leader i performed a full range of light and heavy cleaning duties, and routine housekeeping duties, while maintaining the skill and professionalism to keep patient areas clean and safe, by addressing spills quickly, discarding trash and vacuuming and polishing floors. My duties to train and lead new and old employees in cleaning wards, patient rooms,hacks,offices,corridors,restrooms, shower rooms and other areas. As well as proper sweeping, mopping,scrubbing floor machines, vacuuming carpets and maintaining furniture, empty waste baskets, clean blinds. Washing walls, windows, and ceilings using 3 an 6 foot ladders,refilling toilet tissue, and paper towel dispensers, and moving furniture, while carrying out daily assignments with minimal supervision. I have led by example and have been acting supervisor for over 30 to 40 employees on all shifts 1st, 2nd, and 3rd. i excell in the ability to interpret instructions, specification, ability to lead and supervise, and the ability to use and maintain tools and equipment. I have taken time and attendance and practiced safe work practices. I have worked with high standards of safety and transporting biohazard materials through out the hospital as proper storing, packaging and getting bio hazard materials ready for transporting. I have worked in transporting and distribution of laundry to all clean and dirty linen areas. I also drive the laundry truck. I train all new employees with SOP, TMS, MYPAY, EOPF, and daily assignments. I excel at receiving and distributing all supplies to employees through out the facility. i have excellent customer service! With dealing with veterans that are patients, families, coworkers, doctors, nurses, contractors and vendors. I am highly experienced in stripping and waxing floors, also training and following proper procedure of using personal protective equipment PPE. I have worked through the pandemic and trained in fighting covid with our ultraviolet UV machine and proper cleaning procedures.

I became a EMS employee in july of 2015, where i was floor leader of 5 employees GB 129 CLC nursing home. Where i trained new employees in day to day operations. I have earned EXCELLENT on my yearly evaluation. Due to my outstanding work performance and ability to maintain th highest standards in proper use/ care of all cleaning supplies, floor maintenace equipment, cleaning techniques aseptic procedures and safety procedures.