Jeffrey Pratt
Millers Falls,MA
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
Work History
Security Administrative Assistant
Northfield Mount Hermon School
08.2020 - 03.2024
- Managed sensitive information with discretion, ensuring proper storage and disposal of confidential documents.
- Provided administrative support to security team members, enabling them to focus on critical tasks and responsibilities.
- Continued the duties of Safety Office Manager position.
Safety Office Manager
Northfield Mount Hermon School
10.2003 - 08.2020
- Managed sensitive information with discretion, ensuring proper storage and disposal of confidential documents.
- Provided administrative support to security team members, enabling them to focus on critical tasks and responsibilities.
- Contributed to the development of school-wide security policies.
- Maintained accurate records of security incidents.
- Assisted in the maintenance of the access badge system database to ensure accurate record keeping and efficient issuance process.
- Programmed access badges for appropriate building access requirements.
- Programmed access control system for buildings' unlock and lock schedules,
- Recorded new hires, transfers, terminations, changes in job classifications in employee database.
- Updated student data with new enrollments and graduations/departures.
- Updated company-wide emergency contact lists regularly, enabling swift communication during critical situations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Continued the duties of Security Dispatcher/Switchboard Operator position.
Security Dispatcher/Switchboard Operator
Northfield Mount Hermon School
03.1994 - 10.2003
- Operated and monitored fire alarm and burglar alarm systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Used two-way radio or telephone to dispatch security officers or other personnel and to relay information to first responders.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Assisted in the creation of incident report and shift report forms to record relevant information for further analysis and resolution.
- Operated a multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Connected callers with the appropriate person or department.
- Created and maintained company phone directory with current extensions and staff information.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
Education
Bachelor of Science - Computer Information Systems
Western New England University
Springfield, MA05.1992
Associate of Science - Computer Information Systems
Greenfield Community College
Greenfield, MA05.1990
Skills
- Access Control Management
- Emergency Preparedness
- Security Incident Reporting
- Sensitive Document Handling
- Adaptability and Flexibility
- Documentation and Recordkeeping
Timeline
Security Administrative Assistant
Northfield Mount Hermon School
08.2020 - 03.2024
Safety Office Manager
Northfield Mount Hermon School
10.2003 - 08.2020
Security Dispatcher/Switchboard Operator
Northfield Mount Hermon School
03.1994 - 10.2003
Bachelor of Science - Computer Information Systems
Western New England University
Associate of Science - Computer Information Systems
Greenfield Community College
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