911 Police dispatcher able to work under stressful environment while maintaining composure and giving precise instructions. Able to multi task and coordinate various emergency personnel while focusing on the issue at hand. Able to maintain a calm and assuring demeanor while speaking with the public and emergency personnel. Focused dispatcher bringing several years of experience. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.
Answer incoming 911 calls and non-emergency calls from the public and emergency personnel. Assist the public with emergency and non-emergency situations, while coordinating emergency personnel for immediate response. Handle high-stress, multi-personnel situations while making quick decisions. Keep call records and documents regarding all call responses. Enter, update, and retrieve information from computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Maintain the security of highly sensitive materials. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring information. Learn the material and pass the required tests for certifications. Maintain the equipment and supplies needed in the dispatch office. Oversee video monitors of jail/inmate areas, as well as interior and exterior cameras, for security purposes. Receive, screen, and prioritize emergency and non-emergency telephone calls for service from the public requiring law enforcement, emergency medical services, or fire department attention, and relay to officers as appropriate.