Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JEFFREY P SAO

Las Vegas

Summary

Dynamic professional with a proven track record at Hawaiian Airlines, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and ensuring safety compliance while managing complex ticketing and baggage processes. Committed to delivering exceptional results and fostering positive passenger experiences in fast-paced environments.

Overview

40
40
years of professional experience

Work History

GSA TC

Horizon Airlines
Sacramento
02.2022 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Warehouse/Forklift

Continental Terminal/Annex, Alameda
Alameda
07.1990 - 02.2022
  • Load/Unload Shipping containers
  • Order picker for day to day orders
  • Load/Unload LTL trailers
  • Inventory inbound and outbound products.
  • Maintain operating equipment clean in and around working area
  • Check all safety areas

Ticket Agent/Ramp Agent/Customer Service/Customs Documents Proceser/Baggage Claim Agent

Hawaiian Airlines
Honolulu
02.1985 - 06.1990
  • Enter Description
  • Assisted passengers with ticket purchases and travel inquiries.
  • Processed flight changes and cancellations efficiently.
  • Managed check-in procedures for departing flights.
  • Handled customer complaints with professionalism and care.

Education

None - Business Administration, Accounting

Hawaii Pacific University
Honolulu
04.1985

Skills

  • Communication
  • Safety compliance
  • Order fulfillment
  • Customer service
  • Time management
  • Problem-solving

Languages

Samoan

Timeline

GSA TC

Horizon Airlines
02.2022 - Current

Warehouse/Forklift

Continental Terminal/Annex, Alameda
07.1990 - 02.2022

Ticket Agent/Ramp Agent/Customer Service/Customs Documents Proceser/Baggage Claim Agent

Hawaiian Airlines
02.1985 - 06.1990

None - Business Administration, Accounting

Hawaii Pacific University

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