Jeffrey Richards
Warren,PA
Summary
Dynamic SGE Supervisor at Progressive Workshop of Armstrong County, recognized for enhancing team productivity through effective staff management and innovative workflows. Proven track record in customer service, achieving high satisfaction rates by addressing inquiries promptly. Skilled in training and mentoring, fostering a collaborative environment that drives continuous improvement.
Overview
10
10
years of professional experience
Work History
SGE Supervisor
Progressive Workshop of Armstrong County
2024.11 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Delivery Coordinator
Lowes
2023.09 - 2024.10
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
Mechanic
Good Tire Service
2022.10 - 2023.06
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Construction Worker
Spring Renovations
2021.09 - 2022.10
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
General Contractor
Self
2021.01 - 2021.09
- Hired and oversaw subcontractors to meet project needs.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
Counter Top Installer
Top Advantage
2018.01 - 2021.01
- Developed strong relationships with suppliers, securing high-quality materials at competitive prices.
- Followed specifications for installing new or replacing damaged tile.
- Spearheaded continuous improvement initiatives within the team by sharing best practices and collaborating on innovative solutions for common challenges faced during installations.
- Minimized material waste by accurately calculating required quantities for each project and repurposing leftover pieces whenever possible.
Education
GED -
Community College of Alleghany County
New Kensington, PASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
SGE Supervisor
Progressive Workshop of Armstrong County
2024.11 - Current
Delivery Coordinator
Lowes
2023.09 - 2024.10
Mechanic
Good Tire Service
2022.10 - 2023.06
Construction Worker
Spring Renovations
2021.09 - 2022.10
General Contractor
Self
2021.01 - 2021.09
Counter Top Installer
Top Advantage
2018.01 - 2021.01
GED -
Community College of Alleghany County