Jeffrey Romero
Los Angeles,CA
Summary
I'm a Detail-oriented person driven with passion with everything I do. Some unique skills I have are great at multitasking, people skills, time management skills, problem-solving skills, collaboration skills. Everything I do reflects on the person I am so I take pride with my work.
Overview
10
10
years of professional experience
Work History
Sales and Service Manager
24 Hour Fitness
Glendale, CA
02.2021 - Current
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Analyzed business and sales targets using critical problem-solving skills.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supervised and trained staff on customer service standards and sales techniques.
- Resolved member inquiries and complaints to enhance customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Reciver /Overnight Stocker
Whole Food Market
City of Los Angeles, CA
02.2018 - 02.2020
- Received and inspected incoming products for quality and accuracy.
- Managed inventory organization to ensure efficient retrieval and storage.
- Operated equipment for unloading shipments safely and efficiently.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Sales Assistant /Front Desk Receptionist
XSport Fitness
Chicago, IL
01.2016 - 01.2018
- Received all incoming calls and coordinated to fulfill requests and resolve issues.
- Welcomed members to the front desk and engaged in friendly conversations while conducting check-in process.
- Explained and pointed out property details to customers, including pool, spa and fitness areas.
- Collaborated with maintenance staff to address and mitigate facility issues.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Set guest and members reservations and processed check-ins and check-outs.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CA01.2013
Some College (No Degree) -
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Supply chain assistance
- Sales development
- Competitive shopping
- Market trend analysis
- Sales Forecasting
- Time management
- Leadership
- Collaboration
- Computer skills
- Multitasking
- Teambuilding
- Fluent in Spanish
- Planning
- Decision-making
Timeline
Sales and Service Manager
24 Hour Fitness
02.2021 - Current
Reciver /Overnight Stocker
Whole Food Market
02.2018 - 02.2020
Sales Assistant /Front Desk Receptionist
XSport Fitness
01.2016 - 01.2018
High School Diploma -
Fairfax Senior High School
Some College (No Degree) -
City Colleges of Chicago - Wilbur Wright College