Jeffrey Schroeder
Worcester,MA
Summary
Mechanical professional with extensive hands-on experience in vehicle repair and maintenance. Proven ability to diagnose and resolve mechanical issues efficiently while adhering to high standards of quality and safety. Collaborative team player known for reliability and ability to adapt to changing repair needs, offering expertise in engine diagnostics, brake systems, and electrical repairs.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Lynch Toyota
Manchester, CT
11.2022 - Current
- Facilitated customer communication to enhance service experience and satisfaction.
- Coordinated service appointments and managed workflow in high-volume environment.
- Diagnosed customer issues and provided accurate repair recommendations based on vehicle needs.
- Streamlined service processes to improve efficiency and reduce turnaround times for repairs.
- Mentored junior staff on best practices for customer interaction and service delivery standards.
- Collaborated with technicians to ensure timely completion of vehicle repairs and maintenance services.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Mechanic
Manchester Honda
Manchester, CT
08.2022 - 11.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
Mechanic
Patrick Mazda
Auburn, MA
11.2017 - 08.2022
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Repaired and replaced faulty components, enhancing vehicle safety and reliability.
- Trained junior mechanics on best practices for repairs and maintenance procedures.
- Implemented quality control measures to uphold service standards and customer satisfaction.
- Developed preventative maintenance schedules to reduce downtime and extend vehicle lifespan.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
Mechanic
Sentry West
Shrewsbury, MA
11.2012 - 11.2017
- Performed routine maintenance on various vehicle systems to ensure optimal performance.
- Conducted thorough inspections to identify potential problems before they escalated.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Repaired and replaced faulty components, enhancing vehicle safety and reliability.
- Collaborated with team members to streamline workflow processes and improve efficiency.
Education
Associate of Automotive - Automotive
Qcc
Worcester, MA06-2014
Graduates Diploma - Automotive
Bvt
Upton, MA06-2011
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Attention to detail
- Strong work ethic
- Excellent communication
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Engine repair
- Troubleshooting skills
- Preventive Maintenance
- Brake systems
- Mechanical systems
- Tire services
- Diagnostics
- Auto and engine repair
- Belt and hose replacements
- Gasket and seal replacements
- Workplace safety
- Fluid exchanges
- Vehicle inspections
- Suspension systems
Accomplishments
- Achieved high fix it right scores by completing jobs with accuracy and efficiency.
- Documented and resolved a new cylinder head malfunction which led to a service bulletin being posted by Mazda
- completed osha 10 hour
- hvac certification in ct
- .
Certification
osha 10 hour
hvac certification in ct
senior certification at Mazda
Timeline
Service Advisor
Lynch Toyota
11.2022 - Current
Mechanic
Manchester Honda
08.2022 - 11.2022
Mechanic
Patrick Mazda
11.2017 - 08.2022
Mechanic
Sentry West
11.2012 - 11.2017
Associate of Automotive - Automotive
Qcc
Graduates Diploma - Automotive
Bvt