Jeffrey Sharp
Athens ,AL
Summary
Dynamic Shift Leader with proven expertise at Athens Limestone County 911, excelling in high-pressure environments. Demonstrated leadership in training new employees and enhancing operational efficiency through quality assurance audits. Proficient in CAD systems and adept at multitasking, ensuring effective emergency response and superior customer service.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Shift Lead
Madison County Fire Communications
Huntsville, Alabama
08.2001 - 11.2014
Supervised 3 other employees on 2nd shift
Answered fire and EMS emergency transfer calls
Dispatched 16 volunteer fire depts
Completed daily shift reports
Completed monthly quality assurance audits
Trained new employees
Shift Leader
Athens Limestone County 911
Athens, Alabama
11.2014 - 09.2026
Supervised two other personnel on day shift.
Answered and processed 911 calls in Limestone County using CAD system and map.
Dispatched Limestone County Fire and Athens Fire
Completed daily shift reports
Completed weekly and monthly quality assurance audits
Trained new employees
Taught certification classes
Education
High School Diploma -
Madison County High School
Gurley, Alabama05.1992
Skills
Computer skills
Security cameras
Phone skills
Radio skills
Customer service
Multitasking
Leadership
Mapping skills
Working under pressure
De-escalation skills
Certification
AHA Healthcare Provider CPR
National Emergency Number Association ENP (Emergency Number Professional)
APCO Public Safety Telecommunicator
Alabama Emergency Medical Dispatch
NAED Emergency Fire Dispatch
APCO CTO (Certified Training Officer)
Additional Information
Will retire from 911 with 25 yrs experience on September 1st, 2026.
Timeline
Shift Leader
Athens Limestone County 911
11.2014 - 09.2026
Shift Lead
Madison County Fire Communications
08.2001 - 11.2014
High School Diploma -
Madison County High School