Jeffrey Shuttlesworth
Summary
Accomplished professional fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership.
Overview
2027
2027
years of professional experience
Work History
Territory Manager
Wurth Baer Supply Company
Vernon Hills
11.2011 - Current
- Developed and implemented targeted strategies to drive sales growth in assigned territory.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Developed sales strategies to increase market share in designated territories.
- Managed customer relationships to enhance satisfaction and foster loyalty.
- Established relationships with key customers, vendors, and distributors in the area.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Analyzed market trends to identify new business opportunities and challenges.
- Coordinated with supply chain teams to improve product availability and ensure timely delivery.
- Conducted product demonstrations to showcase features and benefits effectively.
- Provided training and mentorship to junior sales representatives for skill enhancement.
- Met or exceeded established targets for revenue growth month over month.
- Collaborated with warehouse teams to ensure timely delivery of products to customers.
- Conducted regular site visits to assess customer needs and gather feedback on services.
- Executed marketing initiatives to drive brand awareness within assigned territory regions.
- Worked closely with existing accounts to grow market share.
- Resolved customer complaints promptly and professionally.
- Stayed current on competitor sales, prices and products.
- Analyzed sales data to identify trends and opportunities for growth.
- Consulted with customers to gain feedback and improve deliveries.
- Negotiated contracts with new clients while maintaining existing business relationships.
Manager, Sales and Customer Support
Carter Lumber
Elizabethtown
01.2011 - 10.2011
- Resolved complex customer issues through effective communication and problem-solving skills.
- Managed daily operations to align with company policies and procedures, enhancing team efficiency.
- Monitored adherence to company policies and guidelines for sales activities, ensuring regulatory compliance.
- Managed daily operations of sales and customer support teams.
- Oversaw inventory management to ensure product availability.
- Facilitated conflict resolution between customers and staff members.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Outside Sales Representative
Fehrmark
Friedensburg
06.2009 - 01.2011
- Delivered product presentations to potential customers, highlighting features and benefits.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Demonstrated products to potential customers and answered questions to close sales.
- Researched potential clients, identified decision makers and developed relationships with them.
- Provided technical support to existing customers regarding product usage and installation.
- Utilized upselling techniques to maximize revenue.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Developed and maintained relationships with clients to ensure repeat business.
Outside Sales Representative
Roland & Roland
Harrisburg
09.2004 - 11.2008
- Attended industry trade shows to promote products and network with potential clients.
- Analyzed competitor activities to refine sales strategies and improve market positioning.
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Maintained knowledge of current product offerings and pricing structures.
- Managed accounts by providing solutions that best fit the customer's needs.
- Organized sale calls with customers and vendors.
- Generated sales by prospecting, negotiating contracts and closing.
- Gathered data on competitors' products, prices, and sales techniques.
- Met regularly with team members to discuss progress towards goals.
- Maintained open communication with leadership to facilitate business development.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Manager
McClure Johnston Co
Harrisburg
- Managed team schedules to ensure optimal coverage and productivity.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented safety protocols to ensure compliance with company standards.
- Facilitated team meetings to communicate goals and address concerns effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Ensured compliance with industry regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Social Sciences Education
Harrisburg Area Community College
Harrisburg, PASkills
- Territory planning
- Sales strategy development
- Customer relationship management
- Market trend analysis
- Contract negotiation
- Product demonstration
- Conflict resolution
- Account growth
- Cold calling
- Effective communication
- Problem solving
- Issue resolution
- Competitor research
- Strategic planning
- Relationship building
- Product demonstrations
- Territory management
Timeline
Territory Manager
Wurth Baer Supply Company
11.2011 - Current
Manager, Sales and Customer Support
Carter Lumber
01.2011 - 10.2011
Outside Sales Representative
Fehrmark
06.2009 - 01.2011
Outside Sales Representative
Roland & Roland
09.2004 - 11.2008
Manager
McClure Johnston Co
Some College (No Degree) - Social Sciences Education
Harrisburg Area Community College