Jeffrey Spears

Customers reaching out to us to cancel their services, my job was to retain the customers and upsell them. Provided excellent customer service, while working at a fast pace answering phone calls. Also selling the customers cell phones. protecting and maintaining the business.

Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.

Developed strategies to improve customer experience and increase loyalty.

Provided guidance on the implementation of new policies and procedures in stores.

Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.

Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.

Conduct great customer service. also helping with starting up new area.

Reviewed staffing needs to ensure adequate coverage at all times in stores.

Oversaw the recruitment process for new staff members including interviewing and training.

Investigated customer complaints promptly, identified root causes and implemented corrective actions.

Conducted research and identified potential partners for outreach initiatives.

Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.

Communicated regularly with staff members to ensure that all outreach materials were up-to-date and accurate.

Assisted in developing strategies for assessing effectiveness of outreach efforts.

Planned and prepared meals for large groups of people, using standardized recipes.

Conducted inventory of food items and supplies in order to maintain optimal stock levels.

Executed advanced cooking techniques such as braising, roasting, poaching, and sautéing.

Trained kitchen staff on proper knife handling, sanitation procedures, and safety regulations.

Supervised the preparation of food items according to established recipes and standards.