Jeffrey Taylor
Baltimore,MD
Summary
Highly efficient shop steward well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Talented Associate skilled at mentoring and leading new team members on company procedures. Enables clients to receive optimal level of care while promoting available products and services. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 60 pounds. Highly experienced in performing quality inspections and machinery operations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Conscientious carpet tech. with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
22
22
years of professional experience
Work History
Associate
Amazon
Nottingham, MD
07.2019 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maintained overall safe work environment through assessing to reduce safety risks to 0 %.
Carpet Cleaning Technician
Greenspring Rug Care
Baltimore, MD
06.2018 - 06.2019
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Used rug machines and equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Inspected cleaning sites to provide cost estimates to customers.
- Moved furniture weighing up to 60 pounds to prepare homes for cleaning.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Identified appropriate spotting agents to use on persistent stains.
- Upsold upholstery cleaning to customers to boost revenue.
- Performed specialty treatments on stains.
Carpet Cleaning Technician
Stanely Steemer
Rosdale, MD
05.2016 - 06.2018
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Used cleaning agents and rug equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Inspected cleaning sites to provide cost estimates to customers.
- Moved furniture weighing up to 60 pounds to prepare homes for cleaning.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Identified appropriate spotting agents to use on persistent stains.
- Upsold upholstery cleaning and to customers to boost revenue.
- Performed specialty treatments on stains.
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Operated in equipment safely and took care to watch out for children and pets.
- Cared for vehicle interiors, seats and flooring.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Shop Steward
Carl J Murphy Fine Arts Center @ Morgan State
Baltimore, MD
02.2001 - 04.2017
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Monitored employee actions for adherence to safety procedures.
- Assembled various scene for shows or concerts
Education
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD06.1999
Skills
- Result interpretation
- Customer service
- Fast learner
- Team player
- Cash Handling
- Practice management
- Customer service orientation
- Product and service sales
- Sorting and labeling
Timeline
Associate
Amazon
07.2019 - Current
Carpet Cleaning Technician
Greenspring Rug Care
06.2018 - 06.2019
Carpet Cleaning Technician
Stanely Steemer
05.2016 - 06.2018
Shop Steward
Carl J Murphy Fine Arts Center @ Morgan State
02.2001 - 04.2017
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.