Nisha Durfey
PARISH,NY
Summary
Motivated sales professional offering progressive sales and marketing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations. Talented Associate skilled at mentoring and leading new team members on company procedures. Enables clients to receive optimal level of care while promoting available products and services. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Associate
Walmart
Central Square, NY
05.2017 - Current
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Provided quotes to customers for purchase of products.
- Increased customer satisfaction significantly within department.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Used [Software] to maintain and update records of inventory, prices, shipments and shortages.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Department Manager, Outdoor, Lawn, and Garden
Walmart
Central Square, NY
02.2018 - 02.2020
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Maintained plant health and attractiveness with proper sunlight, water and nutrition.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Promoted additional products such as potting soil and fertilizers to increase per-customer sales.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Systematized [Number] units of inventory, improving rate of internal loss prevention by [Number]%.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Created special clearance racks to move older, out-of-season and less attractive plants quickly.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Kept register drawer accurate by correctly tabulating sales and processing payments.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Reset garden center to incorporate popular new seasonal plants for customers.
Education
GED -
Mexico High School
Mexico, NY08.1999
Skills
- Practice management
- EMR charting
- Patient evaluation
- Result interpretation
- Stocking and replenishing
- Performance improvement
- Preparing reports
- Customer service orientation
- Teamwork and Collaboration
- Time Management
- Flexible and Adaptable
- Decision Making
- Computer competencies
Timeline
Department Manager, Outdoor, Lawn, and Garden
Walmart
02.2018 - 02.2020
Associate
Walmart
05.2017 - Current
GED -
Mexico High School