Jeffrey Thacker
Georgia Blue
Flowood ,MS
12
years of professional experience
Dynamic bartender with a proven track record in delivering outstanding customer service and enhancing guest experiences. Skilled in multitasking and responsible alcohol service, driving sales through suggestive selling and effective inventory management.
Work History
Bartender
6 Years 2 Months- Mixed cocktails and beverages to customer specifications, ensuring quality and consistency.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on drink preparation and customer interaction protocols.
- Managed inventory levels, restocking supplies as needed to prevent shortages during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Assistant Food and Beverage Director
3 Years- Led food and beverage operations to enhance guest satisfaction and service quality.
- Developed training programs for staff, improving team performance and service delivery.
- Coordinated inventory management processes to ensure optimal stock levels and reduce waste.
- Oversaw event planning logistics, ensuring seamless execution of catering services for large-scale functions.
- Increased revenue by identifying opportunities to upsell premium beverages and menu items during peak hours.
- Boosted sales by designing appealing promotional events and creating enticing limited-time offers.
- Improved overall guest experience with attentive service, consistently meeting or exceeding expectations.
- Resolved conflicts promptly among employees or between staff members and guests in order to maintain a harmonious atmosphere within the establishment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and workflow.
- Evaluated employee performance regularly, providing constructive feedback to foster professional growth within the team.
- Managed multi-department teams effectively, facilitating clear communication between kitchen staff, servers, bartenders, and support personnel.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules and maintained adequate coverage for busy and slow periods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
Front of House Manager
2 Years 4 Months- Managed daily operations, ensuring exceptional customer service and smooth restaurant functionality.
- Trained and supervised front-of-house staff, fostering a collaborative team environment.
- Implemented operational procedures to enhance efficiency and streamline guest experiences.
- Developed and maintained positive relationships with guests, addressing concerns promptly to ensure satisfaction.
- Oversaw inventory management, coordinating supply orders to meet operational demands effectively.
- Conducted performance evaluations, providing constructive feedback to promote staff development and retention.
- Collaborated with kitchen staff to ensure seamless communication and efficient meal service delivery.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Enhanced customer loyalty by developing feedback system that allowed for real-time adjustments to service and menu offerings.
Head Bartender
1 Year- Supervised bar staff, ensuring adherence to service standards and operational efficiency.
- Developed innovative cocktail menu, enhancing customer experience and driving sales growth.
- Trained and mentored new bartenders, fostering a collaborative work environment and improving team performance.
- Managed inventory levels, optimizing stock usage and reducing waste through effective ordering practices.
Education
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Responsible alcohol service
Service-oriented mindset
Suggestive selling
Inventory
Sales expertise
Ordering bar supplies
Anticipating guest needs
Bar service preparation
Cash and credit transactions
Outstanding customer service
Bar operations management
Timeline
Bartender
Georgia Blue
08.2020 - CurrentRead More
Assistant Food and Beverage Director
Hilton Jackson
03.2017 - 03.2020Read More
Front of House Manager
Dragos Seafood Restaurant
11.2014 - 03.2017Read More
Head Bartender
Dragos Seafood Restaurant
11.2014 - 11.2015Read More
Madison Central High School
High School Diploma
Read More