Jeffrey Thomas
Mechanicsburg,PA
Summary
Dynamic and reliable professional with expertise in customer service and payment processing. At Melt, enhanced customer satisfaction by resolving complaints promptly and training staff on service standards. Proven ability to manage high-volume environments efficiently, demonstrating strong multitasking and communication skills. Recognized for maintaining compliance with health regulations and improving service speed by 20%.
Overview
5
5
years of professional experience
Work History
Bartender
Melt
03.2022 - 09.2025
- Prepared and mixed beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in training new bartenders on beverage preparation and customer service standards.
- Monitored inventory levels and placed orders to ensure stock availability.
- Managed the entire restaraunt while keeping track of servers and the bar. wrote multiple checks regarding the vendor deliveries both front and back of house.
- Engaged with customers to provide recommendations and enhance their dining experience.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Maintained compliance with health and safety regulations while serving beverages.
- Trained staff on proper cash handling procedures to minimize discrepancies.
- Delivered exceptional service to high-volume customer bases during events and weekends.
- Coordinated with team members to streamline service and improve efficiency.
- Participated in regular staff meetings to discuss service improvements and updates.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
American Tap House
03.2021 - 09.2025
- Provided exceptional customer service by anticipating needs and ensuring satisfaction throughout dining experiences.
- Processed customer orders accurately and efficiently, minimizing errors and enhancing overall service speed.
- Assisted in training new servers on menu items, service protocols, and customer interaction techniques.
- Ensured compliance with health and safety regulations by maintaining cleanliness of dining and kitchen areas.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Outgoing personality
- Payment processing
- Handling difficult customers
- Cash register operation
- Responsible alcohol service
Timeline
Bartender
Melt
03.2022 - 09.2025
Server
American Tap House
03.2021 - 09.2025
High School Diploma -
Cumberland Valley High School