Jeffrey Updike
Evansville,WI
Summary
Dynamic operations leader with a proven track record at Midwest Heavy Duty and Stoughton Trailers, enhancing efficiency and fostering team development. Skilled in project management and communication, I successfully streamlined processes, significantly boosting customer satisfaction. Adept at leveraging analytical skills to drive strategic improvements and cultivate strong customer relationships.
Overview
23
23
years of professional experience
Work History
Director of Operations
Midwest Heavy Duty
06.2024 - Current
- Analyzed business operations and implemented strategies to improve operational cohesiveness..
- Mentored and coached team members to foster productive and engaging work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Manage approximately 20-30 calls and emails a day from customers.
Fleet Account Internal Operations Manager
Stoughton Trailers
01.2002 - 06.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Worked on multiple customers at one time, throughout the year.
Education
Mechanical Design - Engineering
Blackhawk Technical College
Janesville, WI05.1993
Skills
- Leadership
- Communication
- Organization
- Project Management
- Manufacturing
- Microsoft Office
- Analysis
- Leadership training
Timeline
Director of Operations
Midwest Heavy Duty
06.2024 - Current
Fleet Account Internal Operations Manager
Stoughton Trailers
01.2002 - 06.2024
Mechanical Design - Engineering
Blackhawk Technical College
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