Jeffrey Vanerio

Directed collaboration with internal partners and high-end customers to resolve complex issues and elevate satisfaction levels. Identified system inefficiencies and engaged appropriate stakeholders to implement solutions that enhance customer experience. Mentored team members through structured bi-weekly development sessions focused on constructive feedback.

I led lead teams within customer experience on the phone and click to chat channel. I have been involved in projects including the virtual ride along program
and QA pilot. I am heavily focused on relationship building with my team members and talking extensively about the customer experience.

Led a team of facility assigners whose duties where to help outside techs program phone
lines and internet lines while providing capable equipment. Work extensively with the
University of Southern California and the University of California Los Angeles on their
phone lines and was the point of contact for problem solving.

Led a few teams whose responsibilities were to process incoming claims for customers
and to handle incoming phone calls for customers. I also oversaw our Key Accounts
teams which was responsible for high profile accounts. I was a primary contact for the
State of Illinois, the City of Chicago, and Cook County. I was there to help them with any
health insurance concerns.