- Computer Building
- Running
- Tech Enthusiast
Jeffrey Waddell
Summary
Dedicated customer service specialist with a proven ability to prioritize and multitask in a fast-paced working environment. Valuable team player consistently contributing to the achievement of personal and team goals. Recognized for delivering high-level customer interaction that exceeds expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Leader
REI
01.2023 - Current
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Resolved escalated issues from customers in a timely manner, providing appropriate solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening skills and asked open-ended questions to ascertain customer needs.
Softgoods Team Leader
REI
04.2018 - 01.2023
- Determined customer needs by asking the right questions and listening and would use expertise to recommend the correct gear.
- Assisted customers with selecting the most appropriate outdoor gear for their needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Drove sales in store's largest department.
Logistics Coordinator
Ground Courier Inc.
06.2015 - 03.2018
- Used multitasking abilities to manage multiple couriers drop sites, and clients.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Performed cycle counts as required to ensure proper inventory levels were maintained at all times.
Education
Associate of Science - Computer Networking
Montgomery County Community College
Blue Bell, PA06-2020
Skills
- Great multi-tasking ability
- Computer skills
- Problem-solving skills
- Team management
Interests
Timeline
Customer Service Leader
REI
01.2023 - Current
Softgoods Team Leader
REI
04.2018 - 01.2023
Logistics Coordinator
Ground Courier Inc.
06.2015 - 03.2018
Associate of Science - Computer Networking
Montgomery County Community College
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