Jeffrey White
Branford,CT
Summary
Results-driven Parts and Service professional with expertise in inventory control, and customer service. Proven ability to streamline processes and enhance operational efficiency, leading to improved customer satisfaction and reduced lead times. I believe strongly in process improvement .
Overview
2027
2027
years of professional experience
Work History
Parts and Service Expediter
Island Cove Marina
Old Saybrook, Connecticut
09.2019 - 04.2026
- Coordinated logistics to ensure timely delivery of marine supplies.
- Streamlined inventory management processes, enhancing accuracy and efficiency.
- Collaborated with vendors to maintain optimal stock levels for operations.
- Monitored shipments and communicated updates to relevant teams effectively.
- Implemented process improvements that reduced lead times for order fulfillment.
- Analyzed supply chain trends to inform strategic purchasing decisions.
- Led cross-departmental initiatives to enhance operational efficiency and service quality.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Addressed supply problems and developed creative solutions to prevent delays.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
- Negotiated with suppliers to secure better pricing, reducing overall project costs.
Parts and Service Director
Crest Lincoln
Woodbridge, Connecticut
1996 - 05.2019
- Directed service operations to enhance customer satisfaction and loyalty.
- Implemented strategic initiatives to streamline parts inventory management processes.
- Oversaw training programs to develop technical skills of service staff.
- Analyzed performance metrics to identify areas for operational improvement.
- Collaborated with sales teams to align service offerings with customer needs.
- Developed standard operating procedures to enhance efficiency in service operations.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Implemented employee training programs for continuous skill development and improved job performance.
- Improved customer satisfaction by streamlining parts and service department processes.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Implemented a preventive maintenance program that led to fewer unexpected breakdowns and improved vehicle lifespan.
- Championed energy-efficient practices throughout facility—lowering utility expenses and supporting environmental sustainability goals.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
Education
Bachelor of Science - Business Management
Southern Connecticut State University
New Haven, CTSkills
- Inventory control
- Team member training
- Guest service
- Strong organization
- Issue resolution
- Project management
- Scheduling
- Warehouse management
- Work order management
- Purchasing
- Cost control
- Receiving
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Negotiation
- Expectation setting
- Safety procedures
- Work prioritization
- Vendor management
- Multitasking
- Problem-solving
- Customer relationship management
Timeline
Parts and Service Expediter
Island Cove Marina
09.2019 - 04.2026
Parts and Service Director
Crest Lincoln
1996 - 05.2019
Bachelor of Science - Business Management
Southern Connecticut State University