Jeffrey Williams
Baton Rouge,LA
Summary
Reputable CB Access Transport Sr Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.
Overview
20
20
years of professional experience
Work History
CB Access Transport Sr Technician
Cox Communications
Baton Rouge, LA
01.2019 - Current
- Completed scheduled appointments on time to drive quality service.
- Set up, configured, and monitored safety equipment for use by technical personnel.
- Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
- Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
CB Lead Test Desk
Cox
Baton Rouge, LA
01.2015 - 01.2019
- Attended training to gain knowledge of program needs for test failure diagnosis and repair.
- Provided recommendations for improvements in assembly or testing procedures.
- Collaborated with production department to resolve technical problems.
- Communicated product failures and testing problems with [Type] department.
CB Advanced Tech Support
Cox
New Orleans , LA
01.2007 - 01.2015
Cox Residential Tech
Cox
Baton Rouge, LA
08.2005 - 01.2007
Education
Some College (No Degree) - Computer Science
Southern University And A&M College
Baton Rouge, LASkills
- System installations
- Troubleshooting and resolution
- Technical assistance
- Customer support
- Hardware configuration
- Technology-savvy
- Project management
- Software installation
- Document preparation
- System troubleshooting
- Relationship building
- Written/Verbal communication
Affiliations
- Youth Basketball and Football Coach
- Louisiana High School Basketball Referee
- TUPAC (Teens United Positive Against Crime) Mentor
Timeline
CB Access Transport Sr Technician
Cox Communications
01.2019 - Current
CB Lead Test Desk
Cox
01.2015 - 01.2019
CB Advanced Tech Support
Cox
01.2007 - 01.2015
Cox Residential Tech
Cox
08.2005 - 01.2007
Some College (No Degree) - Computer Science
Southern University And A&M College
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