Jeffrey Wolcenski
Elk River,MN
Summary
Driven, self-motivated and strategic professional with over ten years of experience in customer-facing roles. Sound business partner who works well independently as well as collaborating with a team to drive continues improvement. Strong experience in areas of account management. CRM software, product prioritization, customer service, Networking equipment and cross-functional team leadership.
Overview
16
16
years of professional experience
Work History
Account Manager
Dedicated Networks Inc
03.2019 - 03.2024
- Continued managing book of business with Clients both domestic and international
- Provide exceptional customer service and anticipating client needs in a timely matter
- Continued growing
- Maintain Market knowledge
- Quoting
- Purchase Order and Sales Order Management
- Sourcing
- Work directly with internal departments such as Logistics, Product Managers, Accounting, Warehouse and professional Services to fulfill the needs of the client
- Leverage Salesforce tools to track client interactions and monitor progress
Sales Representative
Dedicated Networks Inc
05.2016 - 03.2019
- Built book of Business
- Managed operations oof E-Commerce store with 100+ listings
- Proactive outreach and follow up with customers
- Accurately process sales quotes and through company ERP software
- Follow Operational SOPs
- Support coverage/back-up with other accounts
- Research market pricing and product configurations
Warehouse Associate
Dedicated Networks Inc
08.2013 - 05.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Worked safely around moving machinery
- Collaborated with team members to achieve daily targets and complete tasks efficiently
- Performed inventory control, such as counting, and stocking merchandise
- Verify quality control
- Coordination with external Logistic vendors
Assistant Manager
Five Guys
01.2008 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Education
High School Diploma -
Champlin Park High School
Champlin, MN 06.2005
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Sales Development
- Upselling
- Revenue Generation
- New account creation
- Forecasting abilities
- Sales Techniques
- Expense Control
- Persuasive Negotiations
- Brand Management
Biking, Fishing and Kayaking
I love everything about the outdoors
Timeline
Account Manager
Dedicated Networks Inc
03.2019 - 03.2024
Sales Representative
Dedicated Networks Inc
05.2016 - 03.2019
Warehouse Associate
Dedicated Networks Inc
08.2013 - 05.2016
Assistant Manager
Five Guys
01.2008 - 08.2013
High School Diploma -
Champlin Park High School