Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeffrey Young

Folsom,CA

Summary

Customer service-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in travel industry.

Overview

16
16
years of professional experience

Work History

CEO

G ADVENTURES
05.2014 - Current
  • Create unique, local and memorable experiences for our passengers
  • Act as an interpreter, cultural bridge, tell stories, give detailed information about destinations, recommend and set up activities and provide any other type of assistance for passengers 24 hours a day when needed
  • Work directly with local providers to coordinate private and public transportation, hotel reservations, included and optional activities and group dinners at local restaurants
  • Lead trips in a partnership with National Geographic known as 'National Geographic Journeys with G Adventures'
  • These trips are considered our top of the line product
  • Attended various company events by selection due to performance and by competing in a contest with a team of fellow coworkers
  • These events include: Connection Camp 2016 (Costa Rica), G-Stock 2016 (Toronto, Canada) and Connection Camp 2017 (India).

Naturalist Tour Guide

COSTA RICA TEMPTATIONS (CRT)
10.2013 - 04.2014
  • Led day tours to various destinations around Costa Rica
  • Explained in detail facts about Costa Rica, particularly natural history, biodiversity and conservation
  • Coordinated transportation, activities and meals with local providers.

Bear Guide

GREAT ALASKA ADVENTURES
05.2012 - 09.2012
  • Led hikes to view Brown Bears in their natural habitat from a remote camp accessible only by small aircraft
  • On bear viewing hikes emphasis was on creating opportunities for clients to photograph and observe bears in the wild with a strong focus on protecting them by maintaining a safe distance so as not to disturb their natural behavior and making sure that human food from the camp was inaccessible to them
  • Was responsible for the safety of the bears, clients, myself and my coworkers
  • I received training on how to maintain and operate a firearm and powerful pepper spray for use in the rare case of a bear attack
  • Studied bear behavior and natural history on a daily basis by reading books and observing the bears in the field
  • Guided a film crew that was filming for the Disney Nature movie called 'Bears'.

Naturalist Guide

FREELANCE NATURALIST GUIDE
10.2011 - 05.2012
  • Led guided hikes through the national park
  • Carried a high-powered spotting scope to give clients a closer look and be able to photograph wildlife
  • Explained in detail facts about Costa Rica and the national park with an emphasis on natural history of the plants of animals, biodiversity and conservation.

Spanish Interpreter

Language Line Services
04.2008 - 09.2011
  • Enhanced communication by accurately interpreting for a wide range of industries including medical, legal, insurance, financial, government and more.
  • Contributed to increased client satisfaction by providing effective language support and the highest level of customer service.
  • Received certifications for completion of medical and legal training courses.

Education

Naturalist Guide Degree & Certification -

INSTITUTO NACIONAL DE BIODIVERSIDAD (INBIO), SANTO DOMINGO, HEREDIA
10.2011

Skills

  • 100% Fluency in English and Spanish
  • Able to multitask and work under pressure
  • Proven track record for consistently exceeding expectations
  • Strong work ethic

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

CEO

G ADVENTURES
05.2014 - Current

Naturalist Tour Guide

COSTA RICA TEMPTATIONS (CRT)
10.2013 - 04.2014

Bear Guide

GREAT ALASKA ADVENTURES
05.2012 - 09.2012

Naturalist Guide

FREELANCE NATURALIST GUIDE
10.2011 - 05.2012

Spanish Interpreter

Language Line Services
04.2008 - 09.2011

Naturalist Guide Degree & Certification -

INSTITUTO NACIONAL DE BIODIVERSIDAD (INBIO), SANTO DOMINGO, HEREDIA
Jeffrey Young