Wendy Pothast
West Linn
Summary
Dynamic leader with extensive experience as CEO at Excursionist Global Travel, excelling in marketing strategy and customer relationship management. Proven track record in enhancing client satisfaction and fostering supplier relationships. Skilled in operations management and critical thinking, driving business growth through innovative solutions and exceptional service.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
CEO
Excursionist Global Travel
West Linn
12.2024 - Current
- Developed targeted marketing strategies that increased customer acquisition and retention.
- Fostered strategic supplier relationships to optimize pricing and enhance product quality.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Handled customer inquiries and resolved issues promptly, leading to improved customer satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Business Owner
LAshed
West Linn
01.2004 - 01.2024
- Implemented sales strategies to drive revenue growth and enhance customer acquisition
- Managed team operations to ensure smooth workflow and accountability
- Provided exceptional customer support
- Administered aesthetic procedures ensuring client satisfaction and adherence to safety standards
- Created social media content
Software Sales/Customer Support
Captaris
Tigard
01.2000 - 01.2003
- Required to meet sales goals and objectives while successfully assisting Account Managers
- Acted as Customer Support liaison, facilitating communication between customers and IT Engineers.
- Applied knowledge of IT and software applications to resolve customer issues across various settings.
- Managed high volume phone calls to resolve customer inquiries.
Travel Consultant/Agent
Dateline International Travel
Oak Grove
01.1995 - 01.1997
- Travel Package and Cruise Agent
- Oversaw bookings with airlines, cruise lines, train lines, and hotels, optimizing client itineraries
- Coordinated group excursions for clients, ensuring seamless travel experiences
- Corporate Travel Coordinator
- Managed high-stress situations effectively
Education
Cosmetology Certified -
Aesthetics Institute
Portland, OR01-2002
Bachelor of Science - Communications/Public Relations
Portland State University
Portland, OR01-1992
Some College (No Degree) - Public Relations
University Of Oregon
Eugene, ORSkills
- English communication, Spanish basic
- Client management
- Square analytics
- Intuit Quickbooks
- Sabre/Apollo travel software
- Microsoft Office
- Google Docs
- Social Media Platforms
- English communication
- Spanish basic
- Critical thinking
- Time management
- Customer focus
- Self motivation
- Global perspective
Certification
Cosmetology Certified
Timeline
CEO
Excursionist Global Travel
12.2024 - Current
Business Owner
LAshed
01.2004 - 01.2024
Software Sales/Customer Support
Captaris
01.2000 - 01.2003
Travel Consultant/Agent
Dateline International Travel
01.1995 - 01.1997
Cosmetology Certified -
Aesthetics Institute
Bachelor of Science - Communications/Public Relations
Portland State University
Some College (No Degree) - Public Relations
University Of Oregon