Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JEFFREY W. ANGER

Tempe,AZ

Summary

Results-driven claims management professional prepared for this role with strong background in assessing and processing claims, resolving disputes, and ensuring compliance with regulations. Skilled in risk analysis, negotiation, and policy interpretation, with proven track record of fostering team collaboration and adapting to changing needs. Known for reliability, effective communication, and focus on achieving optimal outcomes.

Overview

18
18
years of professional experience

Work History

Consulting

Self-employeed
12.2024 - Current
  • Assist independent contractors by negotiating insurance claims on their customer's behalf.
  • Create detailed estimates and supplements to submit to insurance carriers.
  • Streamline communication between all parties involved in the claims process, ensuring accurate information exchange and swift resolution times.

Billing and Claims Manager

National First Response
05.2023 - 12.2024
  • Increased claim resolutions through skillful negotiation with insurers on behalf of policyholders.
  • Built strong relationships with clients, providing excellent customer service throughout the claims process.
  • Managed a high volume of claims simultaneously, prioritizing tasks to meet deadlines while maintaining accuracy.
  • Developed comprehensive reports detailing findings from investigations, supporting successful claim resolution efforts.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.

Production Technician

E3 Displays
04.2019 - 05.2023
  • Assisted in the manufacturing of LCD touch displays in a clean room environment.
  • Set up and operated production machinery
  • Assisted in quality control.
  • Worked with engineers to improve output efficiency on specific projects.
  • Created manufacturing processes for specific programs based on engineer specifications.

Sales Representative

Action Illustrated
07.2018 - 04.2019
  • Made outbound calls to sell software/artwork products.
  • Identified needs of customers and provided them with information regarding the products/services that best met those needs.

Driver Assistant (Seasonal Position)

UPS
11.2017 - 02.2018
  • Assisted driver with organization and delivery of packages.
  • Focused on ensuring on-time delivery.

Fleet Manager

S Corp. Construction Manage
05.2009 - 06.2017
  • Conducted diagnostics and repaired and maintained company fleet and construction equipment.
  • Maintained service and inventory records.
  • Worked as sole mechanic from 2011 through 2017 and was responsible for repairs and maintenance of entire fleet.

Barista

Starbucks Coffee
05.2007 - 06.2008
  • Managed orders and customer needs in a fast-paced, high volume fast food environment.

Education

Associates - Science Degree

Scottsdale Community College
Scottsdale, AZ
05.2015

Skills

  • Team Management
  • Planning and organization
  • Proficiency in Word and Excel
  • Customer service skills
  • Problem solving
  • Verbal communication skills
  • Claims investigation and research
  • Negotiation skills
  • Excellent writing skills
  • Time management

References

Provided upon request

Timeline

Consulting

Self-employeed
12.2024 - Current

Billing and Claims Manager

National First Response
05.2023 - 12.2024

Production Technician

E3 Displays
04.2019 - 05.2023

Sales Representative

Action Illustrated
07.2018 - 04.2019

Driver Assistant (Seasonal Position)

UPS
11.2017 - 02.2018

Fleet Manager

S Corp. Construction Manage
05.2009 - 06.2017

Barista

Starbucks Coffee
05.2007 - 06.2008

Associates - Science Degree

Scottsdale Community College

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JEFFREY W. ANGER