Jeffrey "Dillan" McCroskey
Columbia,TN
Summary
Dynamic team leader with proven expertise in customer service and food safety. Achieved an 80% reduction in product shrink through effective inventory management and staff training.
Overview
5
5
years of professional experience
Work History
Prepared Foods Supervisor
Whole Food Market
Franklin, Tennessee
03.2025 - Current
- Supervised prepared foods team to maintain product quality and freshness.
- Trained staff on food safety standards and proper handling techniques.
- Ensured inventory levels met demand through regular stock assessments.
- Replenished and organized department supplies throughout each shift.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Minimized product shrinkage through effective inventory management practices. by at least 80%
Uber Driver
Uber
N/A, TN
08.2021 - Current
- Managed ride requests using mobile app, optimizing route selections promptly.
- Navigated city routes efficiently and ensured timely passenger arrivals.
- Communicated effectively with passengers to enhance their riding experience.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Logged daily trip details accurately for record-keeping and reporting purposes.
Barista Trainer
Starbucks
Knoxville, Tennessee
08.2022 - 02.2025
- Trained new baristas on beverage preparation and customer service techniques.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Developed training materials to enhance staff knowledge of menu items.
- Conducted regular performance evaluations to assess barista skill levels.
- Mentored team members in maintaining cleanliness and organization standards.
- Assisted in scheduling training sessions to accommodate staff availability.
- Guided new employees through operational procedures and customer interactions on procedures and policies, interacting with customers, cleaning areas and making orders.
- Crafted and served coffee drinks while ensuring quality and presentation standards, espresso drinks, blended coffees and teas.
Assistant Receptionist
Tech Industrial Sales and Service
Nashville, Tennessee
05.2021 - 08.2021
- Managed front desk operations and ensured smooth visitor check-in processes.
- Handled incoming calls, directing them to relevant staff or departments.
- Coordinated communication between departments and facilitated information flow.
- Supported administrative tasks, including filing documents and data entry.
Education
Bachelor of Science - Biochemistry
University of Tennessee
Knoxville, TNAssociate of Science -
Columbia State Community College
Columbia, TN07-2026
Skills
- Food safety standards
- Food preparation
- Inventory management
- Inventory oversight
- Operational efficiency
- Supply chain management
- Team leadership
- Training and mentoring
- Customer service
- Data analysis
- Time management
Timeline
Prepared Foods Supervisor
Whole Food Market
03.2025 - Current
Barista Trainer
Starbucks
08.2022 - 02.2025
Uber Driver
Uber
08.2021 - Current
Assistant Receptionist
Tech Industrial Sales and Service
05.2021 - 08.2021
Bachelor of Science - Biochemistry
University of Tennessee
Associate of Science -
Columbia State Community College